https://openaccessojs.com/JBReview/issue/feedInternational Journal of Professional Business Review2024-03-26T14:24:36+00:00Editorial Team[email protected]Open Journal Systems<p align="justify"><strong>International Journal of Professional Business Review (e-ISSN: 2525-3654, DOI: 10.26668)</strong>, aims to publish original research in order to contribute to the promotion and dissemination of key issues in professional business and related areas. The JPB Review is published by <a href="https://unilogos.edu.eu/"><strong>Logos University International</strong></a>, Florida, United States of America. The <strong>JPB Review</strong>'s content aspires to be relevant and interesting to a wide readership, which adds to the understanding and discussion of professional business from all areas of knowledge and academia worldwide. To be published in the <strong>JPB Review</strong>, authors must adhere to high standards of research and contribute to theory and/or practice in related areas, regardless of whether the level of analysis is the organization, region or country.</p> <p align="justify">The <strong>JPB Review</strong> challenges potential authors to produce high quality distinguished research, well grounded in theory and with high methodological rigor. The demonstration of an effective conceptual contribution will be considered in the journal's editorial process.</p> <p align="justify">To submit your paper (<strong>English, Portuguese and Spanish language</strong>), please visit the online submission page (login and download template). All articles are subject to a double-blind review process. <strong>JPB Review Journal</strong> require a Contributer ID (see <strong><a href="http://www.redalyc.org/acercadeautores.oa" target="_blank" rel="noopener">ORCID and Redalyc ID</a></strong>) for all authors. ORCID is a persistent unique identifier for researchers and functions similarly to an article’s Digital Object Identifier (DOI). ORCIDs enable accurate attribution and improved discoverability of an author’s published work. The author will need a registered ORCID in order to submit a manuscript or review a proof in this journal.</p> <p align="justify">This journal <span style="text-decoration: underline;"><strong>is indexing and abstracting in: <a href="https://www.scopus.com/sourceid/21101045037#tabs=0">SCOPUS</a></strong> </span>(discontinued and in the process of new indexing in Scopus), <a href="https://www.scimagojr.com/journalsearch.php?q=21101045037&tip=sid&clean=0"><strong>SCIMAGOJr Q4</strong></a>, REDALYC (MEXICO), Directory of Open Access Journals (DOAJ), Latindex, Ebsco Host Publishing, Cengage Gale Learning, PKP Index, Google Scholar and OpenAire (See Indexing & Abstracting page).</p> <p align="justify">In the drive to succeed in its mission, in addition to the traditional editorial, the journal offers:</p> <p>• Editorial Comments</p> <p>• Articles</p> <p>• Perspectives</p>https://openaccessojs.com/JBReview/article/view/4452IMPACTO DE LA APLICACIÓN DEL ENFOQUE BASADO EN COMPETENCIAS EN EL RENDIMIENTO ACADÉMICO DE LOS ALUMNOS DE UNA UNIVERSIDAD ESTATAL CHILENA2024-03-05T14:11:32+00:00Ricardo Méndez Romero[email protected]María Cristina Donetch Ulloa[email protected]Claudio Garrido Suazo[email protected]Hernán Rocha Pavés[email protected]José Fernández Palma[email protected]<p><strong>Objetivo:</strong> El objetivo de esta investigación fue analizar los efectos de la aplicación del enfoque basado en competencias en el rendimiento universitario, a través tres indicadores, las tasas de retención, titulación y aprobación; realizando un estudio comparativo histórico.</p> <p> </p> <p><strong>Marco Teórico:</strong> El enfoque basado en competencias se describe a partir de la Declaración de Bolonia, que plantea un diseño de planes de estudios que permiten modernizar el proceso de enseñanza aprendizaje, en forma continuo y capaz de responder a un nuevo paradigma educativo basado en el aprendizaje centrado en el estudiante.</p> <p> </p> <p><strong>Metodología:</strong> Se utilizó un análisis descriptivo, el estudio comprendió una comparación entre las cohortes 2009-2013 y 2014-2018. Además, se calcularon las tendencias lineales y se realizó un análisis de correlación.</p> <p> </p> <p><strong>Resultado:</strong> Los resultados evidencian que la tasa de aprobación ha mejorado con la aplicación de los nuevos planes de estudios, pero, no ocurre lo mismo con las tasas de retención y titulación, que están condicionadas, principalmente, por factores distintos al diseño curricular.</p> <p> </p> <p><strong>Investigación, Implicaciones Prácticas y Sociales:</strong> Este estudio deja de manifiesto que el rendimiento académico no solo está afectado por el enfoque pedagógico aplicado, también inciden otros factores, como la situación socioeconómica de los alumnos, dualidad trabajo y estudio, las normativas de titulación y la integración social, entre otros.</p> <p> </p> <p><strong>Originalidad/Valor:</strong> Este estudio permite visualizar, en forma exploratoria, que la calidad de la docencia no solo se mide en función de los rendimientos académicos y que los diseños curriculares son un medio y no un fin en la formación professional.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4340IMPACT OF DIGITAL FINANCE ON STOCK MARKET PERFORMANCE IN NIGERIA (2012M1-2021M12)2024-02-07T15:34:56+00:00Gbenga Festus Babarinde[email protected]Chinyere Catherine Onyejiaku[email protected]Ayodeji Michael Obadire[email protected]Awah Pridy Ambam[email protected]Josaphat Uchechukwu Joe Onwumere [email protected]<p><strong>Purpose:</strong> The stock market has long played a significant role in fostering economic growth in developing countries by providing equity funds for capital formation. Technological advancements, particularly in digital technology, have significantly influenced financial services, becoming a crucial aspect of financial affairs. Notably, digital payment services have gained prominence in Nigeria, offering potential improvements to the Nigerian stock market. Despite this, there appears to be a perceived gap between digital finance transactions and the performance of the Nigerian stock market. Therefore, this study centred on the impact of digital finance on stock market performance in Nigeria. The study specifically aimed to assess the influence of Automated Teller Machine (ATM), Point of Sales (POS), mobile payment (mobilepay), and web-based payment (webpay) digital finance transactions on stock market capitalization ratio in Nigeria.</p> <p> </p> <p><strong>Methodology:</strong> This study, conducted for the period from January 2012 to December 2021, utilized Fully Modified Ordinary Least Squares regression to investigate the impact of digital finance on stock market performance in Nigeria. Monthly secondary data were sourced from the Central Bank of Nigeria's Statistical Bulletin, Statistics and Monthly Economic Reports.</p> <p> </p> <p><strong>Findings and Conclusion:</strong> Empirical findings revealed that ATM, POS, mobile-based, and web-based digital finance transactions had a positive and significant impact on the stock market capitalization ratio in Nigeria. Consequently, the study concluded that digital finance contributes to enhancing stock market performance in the country </p> <p> </p> <p><strong>Originality/Value:</strong> To promote further growth in the stock market, the study recommends expanding the deployment and usage of digital finance channels such as ATM, POS, mobile-based, and web-based channels, encouraging their utilization for stock market transactions by participants.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 Gbenga Festus Babarinde, Chinyere Catherine Onyejiaku, Ayodeji Michael Obadire, Awah Pridy Ambam, Josaphat Uchechukwu Joe Onwumere https://openaccessojs.com/JBReview/article/view/4170THE IMPACT OF SOCIAL WORKING ENVIRONMENT AND SECURED WORKING ENVIRONMENT ON JOB SATISFACTION IN THE LEBANESE SMALL BUSINESS CONTEXT: THE MEDIATING EFFECT OF TRUST2023-12-19T08:44:52+00:00Lama Dia[email protected]<p><strong>Purpose:</strong> This study aimed to investigate the impact of social working environment and secured working environment on job satisfaction in Lebanese SMEs, with a particular focus on the mediating effect of job satisfaction</p> <p> </p> <p><strong>Theoretical Framework:</strong> A secure working environment is an essential aspect of the workplace that contributes to employee job satisfaction. A secure working environment is free from threats and hazards, and employees feel safe and secure while working. A secure working environment is vital in enhancing job satisfaction among employees.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The study utilized a sample of 350 respondents working in SMEs in Lebanon and employed Structural Equation Modeling (SEM) to test the hypothesized relationships between the variables</p> <p> </p> <p><strong>Findings:</strong> The findings of this study revealed that both social working environment and secured working environment had a significant positive impact on job satisfaction. Specifically, a supportive and friendly social working environment and a secured working environment were found to be associated with higher levels of job satisfaction among employees. Furthermore, the study also found that job satisfaction partially mediated the relationship between social working environment and job satisfaction, as well as the relationship between secured working environment and job satisfaction.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> This suggests that job satisfaction plays a crucial role in explaining the relationship between these variables. These findings have important implications for SMEs in Lebanon and other contexts. For example, employers should prioritize creating a social working environment that fosters teamwork, collaboration, and positive relationships among employees, as well as a secured working environment that prioritizes safety and security. These factors can significantly contribute to employee job satisfaction and overall well-being.</p> <p> </p> <p><strong>Originality/Value:</strong> This research is original and unique and it contributes to the field of Lebanon.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 Lama Diahttps://openaccessojs.com/JBReview/article/view/4453INVESTIGATING THE EFFECTIVENESS OF EMPLOYEES' PERFORMANCE APPRAISAL SYSTEM: KUWAIT CASE STUDY2024-03-05T14:49:56+00:00Shaikhah Alainati[email protected]Hala AlKhatib[email protected]Modi AlAjmi[email protected]Manal Al-Duaij[email protected]<p><strong>Purpose:</strong> Performance appraisal systems have become a crucial tool for organizations in evaluating and maximizing the effectiveness of their employees. It is the main goal of this study to find out how well the employees' performance appraisal system for employees works in Kuwait, paying special attention to how employees and managers feel about it in both private and public sectors.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Performance appraisal systems play a critical role in enhancing organizational performance, employee development, and overall job satisfaction. However, the effectiveness of such systems can vary based on organizational cultures, contextual factors, and the alignment of appraisal practices with local norms. A literature review was a vital step, it established a foundation for this study and guides its design, implementation, and interpretation.</p> <p><strong>Design/Methodology/Approach: </strong>The study employs a mixed-methods approach, combining quantitative surveys and qualitative interviews to gather insights from a diverse sample of employees and managers across various institutions in Kuwait in both of its sectors. The research design allows for the collection of both quantitative data, offering statistical trends and patterns, and qualitative data, providing nuanced perspectives and in-depth understanding.</p> <p><strong>Findings: </strong>Findings reveals a moderate level of agreement, satisfaction, or endorsement of the performance appraisal system in their organizations. Results also demonstrate significant differences between respondents from government and private sectors, in favor of private.</p> <p><strong>Originality/Value:</strong> This research also shed lights on the strengths and areas requiring improvement in such systems which is valuable insights for organizations looking to improve their performance management processes, leading to improved employee performance, engagement, and decision-making.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4328EMPLOYEE JOB SATISFACTION AND EMPLOYEE PRODUCTIVITY IN NIGERIA'S FEDERAL CIVIL SERVICE: AN EMPIRICAL EXAMINATION OF COMMUNICATION AS METRIC FOR JOB SATISFACTION2024-02-04T22:58:58+00:00Musa Mohammed Rabiu[email protected]Bakare Akeem Adewale[email protected]Abubakar Hauwa Lamino[email protected]Akinbode James Olalekan[email protected]Oyelude Opeyemi Oluseun[email protected]<p><strong>Purpose:</strong> The study examined the effect of employee job satisfaction on employee productivity, assessing the impact of communication as an indicator of job satisfaction in the Nigerian federal civil service. A part of efforts to achieve the eight Sustainable Development Goal of Decent Work and Economic Growth by 2030.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Low performance and high turnover rates can result from job dissatisfaction which has been peculiar case in the public and private sector, attempt to deal with it has not been yielding positive result in the civil service in Nigeria (Rinny et al., 2020; Sadiq et al. 2020). Therefore, there is need to empirically investigate the impact of communication on employee productivity in Nigerian federal civil service which lacks sufficient research.</p> <p> </p> <p><strong>Methodology:</strong> The study used a survey research design and purposive non-probability sampling where the data are collected through the distribution of 2,836 questionnaires to the staff of 10 Nigerian federal civil services. In order to gather data for the study, Demographic data were analyzed using basic descriptive statistical methods like mean, percentages, and standard deviations, while inferential statistics were analyzed using econometric methods like multiple and logistic regression, as well as Karl Pearson's Product Moment Correlation Coefficients.</p> <p> </p> <p><strong>Findings:</strong> Finding of the study showed that employee productivity is strongly and favorably affected by (communication) as proxy for job satisfaction. Nonetheless, in the Nigerian Federal Civil Service, the interaction of work environment moderating between communication had no impact on employee productivity.</p> <p> </p> <p><strong>Research, Practical & Social Implication:</strong> The study recommends that organizations should establish transparent and accessible communication channels that involves implementing regular feedback mechanisms to ensure that employees feel heard and valued</p> <p> </p> <p><strong>Originality/Value:</strong> It is quite unusual with previous study using communication as proxy for job satisfaction as an independent variable, Also, none of the previous used work environment as mediating variable in the interplay between communication and employee productivity in civil service in Federal Capital Territory Abuja Nigeria.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 Musa Mohammed Rabiu, Bakare Akeem Adewale, Abubakar Hauwa Lamino, Akinbode James Olalekan, Oyelude Opeyemi Oluseunhttps://openaccessojs.com/JBReview/article/view/4309INTERNET-BASED HOTEL MARKETING STRATEGY IN INDONESIA: EMPIRICAL STUDY WITH VECTOR AUTOREGRESSION MODEL2024-01-30T09:31:41+00:00Bambang Supriadi[email protected]Endri Mustofa[email protected]Tineke Wolok[email protected]<p><strong>Purpose:</strong> The purpose of this study is to determine how the Indonesian hotel sector may use the internet as a productive and successful marketing tool.</p> <p> </p> <p><strong>Theoretical Framework: </strong>The opportunities offered by the internet include ease of accessing and disseminating information about hotel products and services, the ability to reach a wider and more diverse market, and the opportunity to improve the quality and efficiency of services (Kapoor & Kapoor, 2021). However, the internet also poses challenges, such as increasingly fierce competition, changes in consumer preferences and behavior, and threats to data security and privacy (Bandara, Fernando, & Akter, 2020).</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> This research uses secondary data from the World Bank and UNWTO regarding Internet users, Number of hotel rooms, Total guests, and Tourism arrivals from 2000 to 2022. This research applies a vector autoregression (VAR) model with two lags to test the relationship between five time variables. series, namely Total Guests, Tourism Arrivals, Room Rate, Number Of Rooms, and Internet Users. The VAR model was chosen because it has the lowest information criteria values, namely AIC, SC, and HQ, which shows a high fit to the data.</p> <p> </p> <p><strong>Findings:</strong> Number of Rooms is the variable that has the most influence on other variables, which indicate the capacity and quality of hotel accommodation. Therefore, hotels are advised to increase the Number Of Rooms in order to attract more tourists and increase revenue. Apart from that, Total Guests, Tourism Arrivals, and Room Rate also have a significant effect on several other variables, which reflect the dynamics of market demand and supply, as well as hotel competitiveness. Therefore, hotels are advised to maintain and improve these variables with appropriate marketing strategies, such as promotions, distribution channels and social networks. Meanwhile, Internet User is the weakest variable in the VAR model, which has a negative relationship with Total Guests, Tourism Arrivals, and Room Rate, which reflects the influence of information technology on consumer behavior.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> This research makes a practical contribution by providing solutions for the hotel industry in Indonesia to increase performance and income by utilizing the internet as an effective and efficient marketing medium.</p> <p> </p> <p><strong>Originality/Value:</strong> This research provides a theoretical contribution by examining the influence of the internet as an effective and efficient marketing medium for the hotel industry in Indonesia, which is a topic that has rarely been researched before.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 Bambang Supriadi, Endri Mustofa, Tineke Wolokhttps://openaccessojs.com/JBReview/article/view/4454SUSTAINABLE ACTIONS AND WASTE MANAGEMENT IN DENTISTRY2024-03-05T18:07:03+00:00Monique Lustosa Pinto[email protected]Adriana Lustosa Pinto[email protected]Lara Jansiski Motta[email protected]<p><strong>Purpose:</strong> Examine the social and economic functions of companies and their actions, mainly regarding the protection and use of natural resources, minerals and the disposal of contaminated materials.</p> <p><strong>Theoretical Framework:</strong> The government created regulations that thoroughly describe the management, classification and importance of implementing a Health Service Waste Management Plan in all health institutions.</p> <p><strong>Design/Methodology/Approach:</strong> It is an exploratory case study, which compared the disposal of Health Service Waste in two dental clinics.</p> <p><strong>Findings:</strong> The clinics' Health Service Waste Management Plan aims to minimize the production of waste, treat it and send it safely to its final destination, which prevents and controls occupational, public health and environmental risks environment.</p> <p><strong>Research, Practical & Social Implications:</strong> We suggest that knowledge of the standards and monitoring of their compliance, together with the education and training of professionals who deal directly or indirectly with Health Service Waste, to create awareness and change habits.</p> <p><strong>Originality/Value:</strong> Taking measures based on saving resources, preserving the environment, ethics and responsibility can guarantee a healthier future for future generations, where dental professionals learn about the correct management of waste and their participation in maintenance the environmental integrity of the planet.</p>2024-03-05T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4308THE IMPACT OF WORK PRESSURES ON JOB PERFORMANCE WITHIN THE MODIFIED ROLE OF INNOVATIVE E CAPABILITIES: APPLIED STUDY IN IRAQI UNIVERSITIES2024-01-30T06:46:52+00:00Maha Farooq Ezzat Al-Rubaye[email protected]Ahmed Turki [email protected]<p><strong>Purpose</strong>: The current study aimed to measure the impact of work pressure on the level of job performance in Iraqi universities within the framework of the enhancing role of innovative capabilities.</p> <p> </p> <p><strong>Design/Methodology/Approach</strong>: Relying on a random sample of (294) respondents from senior, middle and supervisory management employees from four Iraqi universities, 23.9% of the total study population.</p> <p> </p> <p><strong>Findings</strong>: The study found a low level of work stress in Iraqi universities & In return there is a high level of innovative capacity of those working in these universities, And a further increase in their level of job performance. In addition to the direct negative impact of work pressure on the level of job performance. This is in return for a direct positive effect of innovative ability on the level of job performance of employees in Iraqi universities. On the other hand, the coefficient of the interactive variable (innovative capacity × work pressure) was not statistically significant.</p> <p> </p> <p><strong>Research, Practical & Social Implications</strong>: Simply controlling innovative capabilities has reduced the negative impact of work pressures from large to small. While innovative capabilities will have a significant positive impact on job performance. This means that the mere availability of innovative capabilities among workers will allow them to exploit them to avoid work pressures and reduce their negative impact on them.</p> <p> </p> <p><strong>Originality/Value</strong>: This confirms the great practical importance of innovative capabilities in neutralizing the negative effects of work pressures on the job performance of employees in Iraqi universities. This gives a strong support for developing the theory and building policies to control work pressures by working to increase the innovative capabilities of workers.</p>2024-03-11T00:00:00+00:00Copyright (c) 2024 Maha Farooq Ezzat Al-Rubaye, Ahmed Turki https://openaccessojs.com/JBReview/article/view/4476INTERDISCIPLINARY APPROACH TO DESIGN-LED INNOVATION FOR ECO-FRIENDLY CUSTOMER-CENTRIC CLOTHING ENTREPRENEURS2024-03-11T20:17:53+00:00Vuthipong Roadkasamsri[email protected]Apiched Teekalee[email protected]Uthai Asana[email protected]Preecha Noulnim[email protected]Arnon Sungvondee[email protected]Yingfeng Li[email protected]<p><strong>Purpose:</strong> This article demonstrates how collaboration in a PAR and R&D research project can be facilitated by a design-led innovation process that juxtaposes design and scientific approaches.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The work was theoretically grounded in an interdisciplinary methodology and customer-centric approaches. Researchers adopted a "principles-driven" strategy as a primary guiding principle.</p> <p> </p> <p><strong>Design/Method/Approach:</strong> This study utilized participatory action research (PAR) as a research methodology, emphasizing the importance of collaborations between stakeholders and the research team. The study methodology encompassed on-site visits, SWOT analysis, focus groups, and questionnaire surveys. The data obtained from all of the previously described instruments was subjected to qualitative analysis using triangulation.</p> <p> </p> <p><strong>Findings:</strong> The study demonstrated that this approach significantly enhanced the innovation of new products and the establishment of brands by local businesses. The remaining fabric key rings of the stakeholders had an impact on the most recent clothing collection. The development of new products involved the integration of identity, traditional knowledge, and creativity with modern technology, utilizing local resources from the community for innovative transformation and business product development. By adhering to experts' recommendations, stakeholders can enhance the value of their products by demonstrating a preference for environmentally conscious, culturally significant, and artistically innovative products to the target market. The introduction of the new clothing product range received positive feedback from business owners and entrepreneurs, with an average rating of 4.71. Additionally, the annual sales value increased by 36.3%. PAR R&D facilitated the improvement of stakeholders.</p> <p> </p> <p><strong>Research, Practical, and Social Implications:</strong> Creating eco-friendly apparel from fabric scraps will contribute to sustainability. Obtaining this level of sustainability requires collaboration across disciplines and design-driven innovation. In addition, this study demonstrates how a dynamic interdisciplinary innovation strategy can be effective for generating new product concepts, obtaining consumer feedback, and fostering collaboration and learning across disciplines. Lastly, this study provides other researchers and the local industry with actionable opportunity areas and design imperatives for their sustainability-based product innovation activities.</p> <p> </p> <p><strong>Originality/Value:</strong> This study is the first to apply theoretical concepts to practical situations in a specific rural area to assist local community entrepreneurs lacking resources for research and development in improving their performance and outcomes, with a focus on creating product concepts that reflect the local cultural identity and incorporate innovative design principles.</p>2024-03-11T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/2871EMPLOYEE PERFORMANCE MODEL THROUGH JOB SATISFACTION IN HEALTH OFFICE IN NORTH SUMATRA 2023-06-19T08:09:27+00:00Letnan Dalimunthe[email protected]Nandan Limakrisna[email protected]Lusiana[email protected]<p><strong>Purpose:</strong> The aim of this study is to examine for This research was conducted to analyze and explain Employee Performance Model Through Job Satisfaction: Distributive Justice, Procedural Justice, Interactional Justice, Organizational Culture And Work Discipline in Padang Sidempuan City Health Office in North Sumatra</p> <p> </p> <p><strong>Theoretical Framework: </strong>The collecting data using a questionnaire of as many as 285 respondents in health office.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The research method used in this study is descriptive analysis and SEM (structural equation modeling) analysis with the help of</p> <p>the SmartPLS program</p> <p> </p> <p><strong>Findings:</strong> The Results showed that there was an important positive direct effect of Interactional Justice on job satisfaction, Distributive Justice on job satisfaction, Procedural Justice on job satisfaction, Interactional Justice on Job Satisfaction, Organizational Culture on job satisfaction, Work Discipline on job satisfaction and job satisfaction on employee performanceon</p> <p> </p> <p><strong>Research, Practical & Social Implications: </strong>The study in this research is a positive and important indirect effect of Distributive Justice on Employee Performance through Job Satisfaction, Procedural Justice on Employee Performance through Job Satisfaction, Interactional Justice on Employee Performance through Job Satisfaction, Organizational Culture on Employee Performance through Job Satisfaction, Work Discipline on Employee Performance through Job Satisfaction</p> <p> </p> <p><strong>Originality/Value:</strong> The value of the study is most important positive direct effect of Interactional Justice on job satisfaction, important positive direct effect of Interactional Justice on Employee Performance and important positive indirect effect of Interactional Justice on Employee Performance through Job Satisfaction.</p>2024-03-12T00:00:00+00:00Copyright (c) 2024 Letnan Dalimunthe, Nandan Limakrisna, Lusianahttps://openaccessojs.com/JBReview/article/view/4252JOINT VENTURE, TECHNOLOGY TRANSFER AND THE PERFORMANCE OF NIGERIAN OIL AND GAS INDUSTRY2024-01-14T19:26:59+00:00Nwoko Marshall Olakada[email protected]Akeem Adewale Bakare[email protected]Muritala Adewale Taiwo[email protected]Abass Umar Ibrahim[email protected]Hauwa Lamino Abubakar[email protected]<p><strong>Purpose: </strong>The objective of this study is to examine joint venture, technology transfer on the performance of Nigeria's oil and gas sector between 1981-2021.</p> <p><strong> </strong></p> <p><strong>Theoretical Framework: </strong>It is indisputable that the Nigerian oil and gas sector is not at peak performance when compared to what is obtainable from its peers in the Organization of Petroleum Exporting Countries (OPEC) (Iheukwumere, 2021; OPEC, ASB 2020). One of the factors responsible for the abysmal performance is ineffective and incoherent technology transfer management through joint venture arrangements (Odusina, 2022). Therefore, there is a need to empirically investigate the impact of joint venture arrangements on Nigeria's oil and gas sector production which lacks sufficient research.</p> <p><strong> </strong></p> <p><strong>Methodology: </strong>The ex-post facto design was used where data were collected through secondary sources on the aggregate output of the joint venture companies and the total yearly output of the upstream sector of Nigeria’s oil and gas industry represented the performance of the Nigerian oil and gas sector in the period 1980 to 2021. The collected data were analyzed using the Quantile Autoregressive Distributed Lag (QARDL) approach to test for short and long-run impacts.</p> <p><strong> </strong></p> <p><strong>Findings: </strong>The study revealed that there is a significant impact of joint venture arrangements on oil and gas production in both the short run and long run.</p> <p><strong> </strong></p> <p><strong>Research, Practical & Social Implication: </strong>The study therefore recommends that policymakers and industry stakeholders should carefully evaluate the terms and conditions of joint ventures to ensure their alignment with the goals of maximizing oil and gas production.</p> <p><strong> </strong></p> <p><strong>Originality/Value: </strong>The use of joint venture as a proxy for technology transfer in the production of oil and gas in Nigeria and use of secondary data between 1980-2021 for joint ventures is an eye-opener for further exploration of the study areas in oil and gas production management, particularly in the area of technology transfer, which lacks sufficient research.</p>2024-03-12T00:00:00+00:00Copyright (c) 2024 Nwoko Marshall Olakada, Akeem Adewale Bakare, Muritala Adewale Taiwo, Abass Umar Ibrahim, Hauwa Lamino Abubakarhttps://openaccessojs.com/JBReview/article/view/4335EXPLORING EFFECTIVE METHODS TO BOOST VIRTUAL WORKERS' MORALE FOR IMPROVED PROJECT PERFORMANCE2024-02-05T23:49:48+00:00Florence Ibeh[email protected]David Oyekunle[email protected]David Boohene[email protected]<p><strong>Background:</strong> The continuous advancement of information technology has transformed how businesses and organizations carry out their day-to-day activities. Many people are choosing to work remotely because they are handling a significant number of human interactions through various virtual communication platforms. Remote work facilitates business growth and improves customer service, yet it presents its challenges, necessitating an investigation into virtual team morale to guarantee project success.</p> <p> </p> <p><strong>Method:</strong> This study employed content analysis of readily available secondary data to examine the investigated phenomenon.</p> <p> </p> <p><strong>Results:</strong> The study determined that the key elements for enhancing project success in virtual teams are technology adoption, an environment free from distractions, effective leadership, trust, communication, a well-defined task, active team engagement, and motivation. The study also found that morale strongly influences engagement and productivity in virtual teams. Therefore, when morale is high, virtual teams achieve their optimal performance.</p> <p> </p> <p><strong>Conclusion:</strong> The research concluded that selecting the suitable technology for communication, assigning virtual team members with distinct roles and responsibilities, fostering a culture of accountability and trust within virtual teams, promoting efficient team collaboration, and motivating virtual team members are the most impactful tactics for enhancing employee engagement and performance in virtual teams.</p>2024-03-12T00:00:00+00:00Copyright (c) 2024 Florence Ibeh, David Oyekunle, David Boohenehttps://openaccessojs.com/JBReview/article/view/4346INTERACTIVE EFFECT OF MIGRANT REMITTANCES AND FINANCIAL MARKET DEVELOPMENT ON GROWTH IN SUB-SAHARAN AFRICA2024-02-10T01:50:55+00:00Olapeju Akorede Ikpesu[email protected]<p><strong>Purpose:</strong> The aim of this study is to examine the interactive effect of migrant remittances and financial market development on growth in Sub-Saharan Africa (SSA).</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The study uses the dynamic heterogeneous panel data approach-the pool mean group (PMG) technique in analyzing data obtained from twenty-seven countries covering the period 2000- 2020.</p> <p> </p> <p><strong>Findings:</strong> The study findings reveal that the interactive effect of migrant remittances and financial market development on growth in the region is positive and significant, implying a complementarity relationship.</p> <p> </p> <p><strong>Originality:</strong> The value of the study is represented by the measurement of key variables like financial market development (i.e. equity market development and banking sector development). Also, investigating whether the interactive effect of migrant remittances and financial market development on growth in Sub-Saharan Africa (SSA) is complementarity or substitutes is of importance to guide policymakers in the region.</p>2024-03-12T00:00:00+00:00Copyright (c) 2024 Olapeju Akorede Ikpesuhttps://openaccessojs.com/JBReview/article/view/4336CRYPTOCURRENCIES: THEIR REGULATORY CHALLENGES AND IMPACTS ON CENTRALIZED FINANCIAL INSTITUTIONS2024-02-06T13:19:38+00:00Matheus Xavier Caetano[email protected]Daiane Santos[email protected]Christiano Arrigoni [email protected]<p><strong>Objetivo:</strong> O objetivo deste estudo foi i analisar a revolução das criptomoedas e seus impactos na economia global e nas instituições financeiras, considerando a falta de regulamentação e as oportunidades para bancos tradicionais, fintechs e bancos digitais.</p> <p> </p> <p><strong>Referencial Teórico: </strong>A literatura recente sobre criptomoedas destaca a lacuna regulatória como um dos principais desafios para o desenvolvimento e a integração dessa tecnologia no sistema financeiro global. Diversos autores convergem na análise de que, embora existam iniciativas regulatórias em diferentes países, ainda não há um marco regulatório global sólido e harmonizado para as criptomoedas. Ressaltam ainda que atualmente existem muitos desafios para as instituições financeiras tradicionais agirem como intermediadoras de transações em criptomoedas. Contudo, o mercado em questão oferece diversas oportunidades para que bancos tradicionais, fintechs e bancos digitais diversifiquem seus produtos e serviços.</p> <p> </p> <p><strong>Desenho/Metodologia/Abordagem:</strong> Análise da literatura sobre criptomoedas, economia digital e o papel das instituições financeiras. Discussão das implicações da falta de regulamentação para a economia global e exploração das oportunidades para bancos tradicionais, fintechs e bancos digitais no mercado de criptoativos.</p> <p> </p> <p><strong>Resultados:</strong> As criptomoedas podem ter um impacto significativo na economia global, especialmente nas instituições financeiras. Destaca-se que a falta de regulamentação cria riscos para a estabilidade financeira e a proteção do consumidor. Para que uma regulamentação seja efetiva é necessário que não apenas um país crie regras e regulações, mas diversos, conforme recomendação do BIS. A tecnologia Blockchain, principal responsável pelo registro das transações, garante a segurança com seu sistema imutável e descentralizado, porém o anonimato quase que total abre brechas para atividades ilícitas.</p> <p> </p> <p><strong>Pesquisa, Implicações Práticas e Sociais:</strong> Sugere-se uma agenda de pesquisa futura para explorar os impactos das criptomoedas em diferentes setores da economia. Ademais, destaca-se a importância da regulamentação para proteger os consumidores e promover a estabilidade financeira.</p> <p> </p> <p><strong>Originalidade/Valor:</strong> Este estudo fornece uma análise abrangente das implicações das criptomoedas para a economia global e as instituições financeiras. A presente pesquisa apresenta a evolução da regulamentação das Criptomoedas em regiões como Brasil, Hong Kong, China, El Salvador, França e Alemanha. O estudo destaca a necessidade de regulamentação e as oportunidades para os bancos no mercado de criptoativos.</p>2024-03-12T00:00:00+00:00Copyright (c) 2024 Matheus Xavier Caetano, Daiane Santos, Christiano Arrigoni https://openaccessojs.com/JBReview/article/view/4394PUBLIC POLICIES TO REDUCE SWITCHING COSTS LINKED TO MANDATORY ACCESS TO CERTAIN ELEMENTS OF THE POSTAL NETWORK IN THE EU AND THE EFFECTS OF THE RETENTION COSTS2024-02-22T17:17:48+00:00Carlos Pateiro-Rodríguez[email protected]Antonio Javier Prado-Domínguez[email protected]Carlos Pateiro-López[email protected]Federico Martín-Bermúdez[email protected]<p><strong>Purpose:</strong> Our objective is to examine the switching costs that exist in the European postal service, where an ambitious process of opening up to competition has been carried out since 1997, as well as the different types of retention costs.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The theoretical framework is determined by the sectoral regulatory framework regarding the liberalization of services of general economic interest in the EU, the experience of postal operators in recent decades and the changes experienced in the demand for postal services in the current context of profound technological change in the field of communication.</p> <p> </p> <p><strong>Design/Methodology/Approach</strong>: This research work is carried out through a systematic review of the relevant specialized literature, the study of the policy decisions adopted in the EU, the changes in the strategies of postal operators and the rigorous analysis of the evolution of the demand of the postal services in a context of rapid and profound change.</p> <p> </p> <p><strong>Finding:</strong> Inadequate regulation of the access to some elements of postal infrastructure or services within the scope of the universal postal service, such as the postcode system, address database, post office boxes, delivery boxes, re-direction and retour to sender service, can generate switching costs and thus limiting competition, with negative effects on the consumer surplus and social welfare. Standardization and access to these elements may be regulated separately</p> <p> </p> <p><strong>Research, Practical & Social Implications</strong>: This article proposes solutions to the technical functions of coordination between operators. Our proposals are in line with sectoral directives aimed at strengthening competition in the long term in the postal market.</p> <p> </p> <p><strong>Originality/Value:</strong> A correct classification of the change costs applied to the liberalized postal service is made. Likewise, a classification of retention costs. We must underline the progress that our proposals represent to reduce the costs of switching to elements of the postal network whose access is mandatory.</p>2024-03-13T00:00:00+00:00Copyright (c) 2024 Carlos Pateiro-Rodríguez, Antonio Javier Prado-Domínguez, Carlos Pateiro-López, Federico Martín-Bermúdezhttps://openaccessojs.com/JBReview/article/view/4373STRATEGIC MANAGEMENT: A COMPREHENSIVE REVIEW PAPER2024-02-16T08:49:35+00:00Ibrahim Bader Alharbi[email protected]<p><strong>Purpose:</strong> This paper aims to shed light on the evolution of strategic management over time, including definitions, supporting theories, tools, importance, and application in various business settings, and highlight the challenges and future trends of strategic management.</p> <p> </p> <p><strong>Theoretical Framework:</strong> In the available studies, various researchers examine SM utilization. Others have established tools and techniques, while others have contributed to their definition and classification, or investigated which SMs are in use. However, academics and practitioners seldom debate strategic management literature in depth. Gunn and Williams (2007) noted that there is a dearth of papers concerning strategic management. More must be realized about Strategic management.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> This paper employs a systematic review design, also known as an overview, which is a comprehensive synthesis of primary research studies. These approaches are utilized to identify, compile, critically, and synthesize all pertinent issues about the subject (Cipriani & Geddes, 2003).</p> <p> </p> <p><strong>Findings:</strong> Companies that aim to achieve success and remain competitive over the long term must utilize strategic management, which provides organizations with a framework for making decisions, maintaining consistency and cohesion, boosting productivity and flexibility, and promoting teamwork. Therefore, strategists should have a comprehensive understanding of the evolution of strategic management, including the concepts, theories, and tools that could help achieve strategic goals.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> This paper contributes to additional evidence for those interested in strategic management scholars or managers to pay more attention to the tools and theories, that could be improving their organizations. In addition, this study complements the systematic literature review documents related to the content of SM. Moreover, Future research could be extended or discriminate between various types of tools and theories that could apply to strategic management. It could also investigate additional on the changing that facing strategic management.</p> <p> </p> <p><strong>Originality/Value: </strong>This study contributes to filling the gap in the dearth of studies in the strategic management field. The study also provides insights into the definitions, supporting theories, tools, importance, and application in various business settings, and highlights the challenges and future trends of strategic management.</p>2024-03-13T00:00:00+00:00Copyright (c) 2024 Ibrahim Bader Alharbihttps://openaccessojs.com/JBReview/article/view/4179CROSS BORDER COMMUNITY EMPOWERMENT THROUGH SELLING PRICE LITERACY: EVIDENCE FROM INDONESIA–TIMOR LESTE CROSS BORDERS2023-12-23T16:31:41+00:00Manuel Brito[email protected]João Câncio Freitas[email protected]Afonso Aleixo[email protected]Yolinda Yanti Sonbay[email protected]Antonius Yohanes Wiliam Timuneno[email protected]Beatrix Yunarti Manehat[email protected]Kristina Wada Betu[email protected]Leopold Melkiano Trian Dawu[email protected]<p><strong>Purpose:</strong> This study aims to carry out an empowerment cross.border community to increase the understanding and ability of border economic actors to determine appropriate and competitive selling prices based on the costs incurred.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The empowerment, training, and financial literacy theory are adapted in this article to explain cross-border residents' economic transactions.</p> <p> </p> <p><strong>Design/Methodology/Approaches:</strong> The method used in this study is a combination of qualitative and quantitative, which compiles and analyzes dan combines both qualitative and quantitative information.</p> <p> </p> <p><strong>Finding:</strong> The results of the activity show that participants' understanding and skills increased after carrying out this activity, in which they appropriately determined the selling price by first calculating the production costs.</p> <p> </p> <p><strong>Research Practical & Social Implication:</strong> In this study, the cross-border community realizes the benefits of financial knowledge to enhance business development and sustainability for their well-being.</p> <p> </p> <p><strong>Originality/Value:</strong> The findings of the research can potentially contribute to the development of business environments and policies to facilitate and enhance cross-border trade potential.</p>2024-03-13T00:00:00+00:00Copyright (c) 2024 Manuel Brito, João Câncio Freitas, Afonso Aleixo, Yolinda Yanti Sonbay, Antonius Yohanes Wiliam Timuneno, Beatrix Yunarti Manehat, Kristina Wada Betu, Leopold Melkiano Trian Dawuhttps://openaccessojs.com/JBReview/article/view/4256VALUATION IN BRAZIL IN THE LAST 20 YEARS: AN ANALYSIS OF THE PREMISES ADOPTED IN THE TAKEOVER BID ASSESSMENT REPORTS2024-01-15T23:01:20+00:00Fabiano Guasti Lima[email protected]Alexandre Assaf Neto[email protected]Rafael Confetti Gatsios[email protected]Jardel Chaves Costa[email protected]<p><strong>Purpose:</strong> An assessment report involves defining and adopting each premise for the valuation method used. In the core of the assessment, solid premises are crucial to ensure that the resulting value is representative of the reality imposed in the evaluation. This research aimed to analyze whether the values adopted in the projection premises align with the actual values over time.</p> <p> </p> <p><strong>Design/Methodology/Approach: </strong>Twelve (12) essential premises commonly used in assessment reports were considered. The unique aspect of this study is its focus on all takeover bid reports available at the Securities and Exchange Commission of Brazil over the last 20 years.</p> <p> </p> <p><strong>Findings: </strong>The main results indicate that 50% of the analyzed premises exhibited some form of bias, predominantly an increase in the projected values compared to the actual values obtained. These findings were statistically proven through hypothesis tests for paired values.</p> <p> </p> <p><strong>Research, Practical & Social Implications: </strong>This research not only aims to contribute to the professional development of those involved in constructing assessment reports but also encourages future studies to focus on analyzing the quality of the premises used and their sources. This will allow for the continuation of such research, considering the growing interest in this type of study within the academic community.</p> <p> </p> <p><strong>Originality/Value:</strong> It was found that the projected premises are more stable than their actual values obtained subsequently.</p>2024-03-14T00:00:00+00:00Copyright (c) 2024 Fabiano Guasti Lima, Alexandre Assaf Neto, Rafael Confetti Gatsios, Jardel Chaves Costahttps://openaccessojs.com/JBReview/article/view/4357FACTORS AFFECTING SOCIAL SECURITY POLICY IN HO CHI MINH CITY, VIETNAM2024-02-13T03:21:50+00:00Mai Ho Dieu[email protected]<p><strong>Purpose:</strong> The aim of this study is to examine the impact of globalization, international integration, and the application of science and technology 4.0 on the social security policy implementation in Ho Chi Minh City. Specifically, the focus is on improving the effectiveness of social security measures to ensure the material and spiritual well-being of vulnerable social groups in the city.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The theoretical framework for this study is rooted in the works of Smith (1973), Dang Ngoc Dinh (2013), Nguyen Hai Huu (2007), Nguyen Huu Dung (2010), and Phan Xuan Bien (2007). These scholars have emphasized the significant role of social security policies in the context of globalization, international integration, and technological advancements. The theoretical approach will be structured to address key issues related to social security policy, considering both material and spiritual aspects of individuals' lives.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The research adopts a comprehensive approach, combining qualitative and quantitative methods. The analysis involves an examination of the current social security policy implementation in Ho Chi Minh City, utilizing data and insights from Dang Ngoc Dinh, Nguyen Hai Huu, Nguyen Huu Dung, and Phan Xuan Bien. Interviews, surveys, and case studies will be employed to gather data, and statistical analyses will be conducted to assess the effectiveness of existing policies.</p> <p> </p> <p><strong>Findings:</strong> The results of the study reveal the strengths and weaknesses of the current social security policy implementation in Ho Chi Minh City. The analysis will identify areas where improvements are needed to enhance the security of vulnerable social groups, considering both material and spiritual dimensions. Key findings will inform the development of policy recommendations.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> The study contributes to the existing body of knowledge by providing a nuanced understanding of the challenges and opportunities in implementing social security policies in the context of globalization and technological advancements. The practical implications include specific policy recommendations tailored to address the unique needs of vulnerable social groups in Ho Chi Minh City. Socially, the study aims to foster social progress by promoting the well-being and security of individuals within the community.</p> <p> </p> <p><strong>Originality/Value:</strong> The value of this study lies in its in-depth analysis of social security policy implementation in Ho Chi Minh City within the current globalized and technologically advanced landscape. By synthesizing insights from prominent scholars and applying them to the specific context of the city, the study offers original perspectives and valuable recommendations for policymakers, contributing to the ongoing discourse on social security in urban areas.</p>2024-03-14T00:00:00+00:00Copyright (c) 2024 Mai Ho Dieuhttps://openaccessojs.com/JBReview/article/view/4360EVOLUCIÓN DEL ABORDAJE CIENTÍFICO SOBRE EL “DESARROLLO DE HABILIDADES EMPRENDEDORAS” COMO PROPUESTA DE BIENESTAR SOCIAL Y ACCESO AL CONOCIMIENTO2024-02-14T04:59:33+00:00Rosa del Carmen Sanchez Trinidad[email protected]Adriana del Carmen Sánchez Trinidad[email protected]Rocío del Carmen Castillo Méndez[email protected]Antonio Aguirre Andrade[email protected]<p><strong>Objetivo:</strong> Con base en la bibliometría y la revisión analítica de la literatura, se ha desarrollado una revisión del estado del arte del desarrollo de habilidades emprendedoras.</p> <p> </p> <p><strong>Metodología: </strong>Primero se ha preparado un argumento de búsqueda de palabras claves en Scopus, con lo que se han elaborado las estadísticas de publicaciones tales como: evolución en el tiempo, tipos de publicación, área del conocimiento y países; luego mediante el uso de Vosviewer se ha procedido a realizar la lectura analítica de los aportes teóricos, metodológicos y tendencias en el abordaje del fenómeno.</p> <p> </p> <p><strong>Resultados:</strong> Se concluye que según la base de datos de Scopus el tema es tratado desde el año 1979, pero desde el año 1980 al 1994 no se registró investigación alguna es hasta el año 2011 al 2023, cuando ha existido mayor interés por los investigadores, las publicaciones fundamentalmente se realizan como artículos originales, capítulos de libros y revisiones, los mismos que son abordados desde las Ciencias Sociales, Administrativas y Económicas , Ingeniería y Ciencias de la Computación en los últimos años. En la explicación del fenómeno coexisten visiones clásicas que respaldan en la teoría de las preferencias, el individualismo y una visión del aprovisionamiento social que analiza la institucionalidad y considera, por lo tanto, debe ser examinado dentro de un contexto social.</p> <p> </p> <p><strong>Conclusión:</strong> Finalmente, respecto a los factores que explican estadísticamente la existencia el desarrollo de habilidades emprendedoras, existe convergencia de varios autores en la valoración de aportes de la idealización emprendedora de la motivación, desarrollo humano, bienestar y la mentalidad empresarial.</p>2024-03-15T00:00:00+00:00Copyright (c) 2024 Rosa del Carmen Sanchez Trinidad, Adriana del Carmen Sánchez Trinidad, Rocío del Carmen Castillo Méndez, Antonio Aguirre Andradehttps://openaccessojs.com/JBReview/article/view/4423CHARTING A STRATEGIC MODEL FOR POST-COVID-19 TOURISM DESTINATION DEVELOPMENT: INSIGHTS FROM RIAU ISLANDS' TOP FOREIGN-TOURIST CITIES, INDONESIA2024-02-28T06:55:34+00:00Rilla Rianty[email protected]Willy Arafah[email protected]Nurbaeti[email protected]Rahmat Ingkadijaya[email protected]Sundring Pantja Djati[email protected]<p><strong>Purpose:</strong> The purpose of the research is to evaluate the impact of the COVID-19 pandemic on the tourism industry in the Riau Islands Province, Indonesia, and to reformulate a strategic model for developing tourist destinations, focusing on Batam City and Bintan Island.</p> <p> </p> <p><strong>Theoretical framework:</strong> This study examines the impact of the COVID-19 pandemic on the Riau Islands, Indonesia, focusing on revitalizing the tourism sector. It aims to formulate a strategic model for tourism development by considering market analysis, infrastructure, and government policies to attract more foreign tourists and boost post-pandemic economic recovery.</p> <p><strong> </strong></p> <p><strong>Design/methodology/approach:</strong> This study utilized a Mixed-Methods approach, Concurrent Triangulation Design, and the IFAS EFAS analysis. Data collection methods included questionnaires, interviews, focus group discussions, and observations. Quantitative data analysis involved percentage techniques, while qualitative data analysis followed Miles and Huberman's approach.</p> <p> </p> <p><strong>Findings:</strong> This study identified Asian tourists as the most promising market for tourism in the Riau Islands Province, then highlighted the need for infrastructure improvement, enhancements in government policies to support tourism development, and the formulation of an aggressive growth-focused strategic model.</p> <p> </p> <p><strong>Research, Practical & Social implications:</strong> The research compared Batam City and Bintan Island to develop post-COVID-19 tourism strategies, offering practical insights for policymakers to guide sustainable tourism development, benefiting local communities economically and socially by identifying key market opportunities and strategic directions.</p> <p> </p> <p><strong>Originality/value: </strong>The study enhances existing literature by exploring challenges and opportunities in the tourism industry post-COVID-19 and offers a unique methodological approach, combining quantitative and qualitative methods to analyze the situation comprehensively<strong>.</strong></p>2024-03-18T00:00:00+00:00Copyright (c) 2024 Rilla Rianty, Willy Arafah, Nurbaeti, Rahmat Ingkadijaya, Sundring Pantja Djatihttps://openaccessojs.com/JBReview/article/view/4512THE PROS AND CONS OF ARTICLE 207 OF THE 1988 FEDERAL CONSTITUTION OF BRAZIL2024-03-18T17:11:10+00:00Giácomo de Carli da Silva[email protected]<p><strong>Purpose:</strong> This article focuses on Article 207 of the 1988 Brazilian Constitution. It then discusses the pros and cons of this article, which gives full rights to Higher Education Institutions (HEIs) in relation to their teaching and administrative autonomy. The social problem is as follows: Do HEIs (Higher Education Institutions) violate the law or not, as they are protected by Article 207 of the 1988 Brazilian Constitution? The aim of this study is to show how HEIs use Article 207 (BRAZIL, 1988) in their selection processes for undergraduate and postgraduate courses in Brazil.</p> <p><strong>Method:</strong> This investigation used the Experience Report as its method and the qualitative approach as its approach.</p> <p><strong>Results and Discussion:</strong> The results of this study show that HEIs do violate the law. Unfortunately, there seems to be no supervision by public bodies, except when the MEC (Ministry of Education) or another recognized body visits these institutions to qualify or disqualify their courses at national level and even internationally (institutions other than the MEC). On these occasions, unfortunately, many camouflages are made by these HEIs. Reading this article, it becomes clear that the university autonomy of Article 207 of the 1988 Federal Constitution (BRAZIL, 1988) does not in fact guarantee democracy within the HEIs, especially when it comes to entering and remaining as a student, teacher and/or employee/servant, especially in public HEIs.</p> <p><strong>Implications of the Research:</strong> This experience report explores the possibility of re-evaluating Article 207 of the Brazilian Constitution of 1988, to the extent that the autonomy guaranteed to Higher Education Institutions in Brazil is more effective, linked to constant inspections by public authorities without prior warning. Thus, it is understood that, although "enslaved" to a higher order represented by the Brazilian government and the legislation in force in Brazil, Brazilian universities will indeed be secular and for everyone.</p> <p><strong>Originality/Value:</strong> This research and article, although short, raises for discussion a crucial point for guaranteeing democracy in access to higher education and postgraduate studies in Brazil, which is little debated. There is a lot of talk about autonomy within Brazilian universities today. However, there is little questioning of this autonomy and how harmful and lethal it can be to democracy within them.</p>2024-03-18T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4514ACULTURACIÓN DIETÉTICA: EXPLORANDO EL IMPACTO DE LAS CREENCIAS CULTURALES EN LOS HÁBITOS ALIMENTARIOS A TRAVÉS DE UNA REVISIÓN SISTEMÁTICA2024-03-18T20:25:02+00:00Jorge Alberto Esponda Pérez[email protected]Lurline Alvarez Rateike[email protected]Sergio Mario Galindo Ramirez[email protected]<p><strong>Objetivo:</strong> El propósito de este artículo es analizar cómo las creencias, tradiciones y valores culturales influyen en la percepción y las prácticas alimentarias dentro de una comunidad específica, prestando especial atención a cómo la cultura interviene en la formación de hábitos alimentarios a lo largo de la vida.</p> <p> </p> <p><strong>Marco Teórico:</strong> La aculturación dietética y su relevancia en el estudio de los hábitos alimentarios, explora cómo las personas adoptan prácticas alimentarias de una cultura dominante o de otras culturas con las que entran, la aculturación afecta los hábitos alimentarios de las personas, incluyendo cambios en la preferéncia de alimentos, patrones de consumo, y la adopción de nuevas prácticas culinarias. Las creencias culturales y hábitos alimentarios examinan cómo las creencias arraigadas en la cultura de origen influyen en los hábitos alimentarios de las personas. Esto puede incluir creencias sobre la salud, la pureza de los alimentos, los roles de género en la cocina, entre otros aspectos. Existen actores que pueden influir en el proceso de aculturación dietética, como la exposición a medios de comunicación, migración, interacciones sociales, y políticas alimentarias.</p> <p> </p> <p><strong>Método:</strong> Se realizó una revisión sistemática de la literatura científica utilizando bases de datos reconocidas como Scopus y SciELO. Se aplicó el método PRISMA, centrada en preguntas claves para la selección de estudios relevantes que abordaran la influencia cultural en las prácticas alimentarias</p> <p> </p> <p><strong>Resultados y Discusión:</strong> Los resultados obtenidos permitieron identificar la marcada influencia de las creencias, tradiciones y valores culturales en la percepción de los alimentos y en las prácticas alimentarias de una comunidad específica. Se evidencia la importancia de considerar factores como el dominio de los medios de comunicación, estrategias de socialización alimentaria en el ámbito familiar y la vinculación entre los hábitos alimentarios y el rendimiento académico.</p> <p> </p> <p><strong>Implicaciones de la Investigación:</strong> Este estudio contribuye significativamente a la comprensión de cómo las creencias, tradiciones y valores culturales arraigados influyen en la percepción y las prácticas dietéticas de una comunidad específica, con especial énfasis en la interacción entre la cultura y la adquisición de hábitos dietéticos a lo largo del ciclo de vida.</p> <p> </p> <p><strong>Originalidad/Valor:</strong> Este estudio aporta una contribución original y valiosa al campo de la nutrición y la antropología alimentaria al profundizar en la comprensión de cómo las creencias culturales sustentables y sostenibles influyen en los hábitos alimentarios a través del proceso de aculturación.</p>2024-03-18T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4472IDENTIFICATION AND WASTE REDUCTION IN THE FURNITURE INDUSTRY THROUGH LEAN OFFICE2024-03-10T05:15:20+00:00Haroldo Lhou Hasegawa[email protected]Clarita Maria de Pinho Vaz[email protected]Délvio Venanzi[email protected]Ricardo Luiz Perez Teixeira[email protected]<p><strong>Objective:</strong> This study aims to investigate the identification and elimination of inefficiencies within the furniture industry, with the overarching goal of enhancing operational effectiveness and productivity.</p> <p><strong>Theoretical Framework:</strong> Drawing upon principles from Lean Manufacturing and Lean Office, this research emphasizes the critical role of waste reduction and process optimization within organizational contexts. Key theoretical underpinnings include Lean Thinking, Value Stream Mapping, and Strategies for Waste Elimination.</p> <p><strong>Methodology:</strong> Employing a case study approach, this research examines the implementation of Lean Office principles within a small-scale furniture manufacturing company. Data collection methods encompass document analysis, direct observation, and interviews with key stakeholders. Specifically, the study focuses on analyzing ten projects undertaken over the past 18 months, assessing their complexity and impact on operational efficiency.</p> <p><strong>Results and Discussion: </strong>Findings reveal a substantial 82.5% reduction in waiting time following the adoption of Lean Office principles. This reduction translates to enhanced customer service, improved product quality, and cost savings. The discussion section contextualizes these findings within the theoretical framework, highlighting implications and identified relationships, while also acknowledging potential discrepancies and limitations.</p> <p><strong>Implications of the Research:</strong> The practical and theoretical implications of this study provide valuable insights into strategies for operational enhancement within the furniture industry. These insights extend to areas such as process optimization, waste reduction, and organizational efficiency, with potential applications across various sectors.</p> <p><strong>Originality/Value:</strong> This study contributes to the existing literature by demonstrating the effectiveness of Lean Office principles in addressing inefficiencies within administrative environments. Its innovative approach to operational improvement underscores its relevance and potential impact on organizational practices.</p>2024-03-20T00:00:00+00:00Copyright (c) 2024 Haroldo Lhou Hasegawa, Clarita Maria de Pinho Vaz, Délvio Venanzi, Ricardo Luiz Perez Teixeirahttps://openaccessojs.com/JBReview/article/view/4272A FRAMEWORK FOR TRANSFORMING CORPORATE PURPOSE INTO ORGANISATIONAL CULTURE2024-01-18T13:44:27+00:00Pepe Marais[email protected]Flip Schutte[email protected]<p><strong>Purpose:</strong> One of the most powerful and talked about approaches in the management and leadership of modern business today is Organisational Purpose. When placed at the heart of strategy, it is said to increase employee engagement exponentially, resulting in the unlocking of human potential, lighting up passion and enthusiasm within people, and beating the line in financial performance through overservicing and delighting customers, by as much as 42% compared to the stock market. However, as much as Organisational Purpose is heralded as the core motivation behind the sustainable success of any organisation, 90% of these purpose-led strategies fail in implementation. The article investigates this phenomenon.</p> <p> </p> <p><strong>Theoretical Framework:</strong> This study falls within the framework where leadership and strategy implementation meet. One of the most profound gaps identified during the literature reviewed for this article is that the purpose (‘deep self’) of an organisation cannot be defined or even implemented without defining the individual purposes (‘deep self’) of its leadership, in that an organisation can only ever be as conscious as its leader.</p> <p> </p> <p><strong>Design/ methodology/ Approach:</strong> This study, therefore, sets out to create a framework that can guide leaders towards implementing corporate purpose into organisational culture through raising leadership and organisational consciousness and, in doing so, overcoming this persisting barrier to implementation. By choosing Action Design Research as the methodology for this research, the researchers co-create a potential solution with 14 Chief Executive Officers, each a market leader within their diverse industries.</p> <p> </p> <p><strong>Findings:</strong> A solution that suggests that the successful transformation of corporate purpose into organisational culture lies at the intersection of the individual purpose of each executive leader, the purpose of the organisation, and the individual purpose of each of its employees. Against the plethora of existing frameworks, which are by and large said to be unsuccessful in the face of implementation failure, the framework presented as a product of this study offers an alternative solution.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> A practical solution that puts the potential of people at its heart is offered as a framework for implementation.</p> <p> </p> <p><strong>Originality/Value:</strong> The framework is called: ‘The Growing Greatness Implementation Framework’. This presents a new and unique contribution to the current literature about Strategic Business Management.</p>2024-03-20T00:00:00+00:00Copyright (c) 2024 Pepe Marais, Flip Schuttehttps://openaccessojs.com/JBReview/article/view/4015EXPLORING THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP ON SALESPERSON JOB PERFORMANCE: THE MEDIATING ROLES OF SELF-EFFICACY AND CREATIVITY IN VIETNAMESE SMES2023-11-08T14:01:52+00:00Khanh-Van Ha[email protected]Anh–Tu Nguyen[email protected]Thị-Trang Nhung Nguyễn[email protected]<p><strong>Purpose:</strong> This study investigates the influence of transformational leadership on the job performance of salespersons in Vietnamese SMEs. It examines the mediating role of self-efficacy and creativity, contributing to the literature on effective leadership strategies and their impact on salesperson performance.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Grounded in transformational leadership theory, the study proposes that transformational leadership positively affects self-efficacy and creativity, leading to improved job performance among salespersons.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> Data is collected through a survey questionnaire administered to salespersons in Vietnamese SMEs. The collected data was analyzed using structural equation modeling (SEM) to examine the proposed relationships.</p> <p> </p> <p><strong>Findings:</strong> The study reveals the impact of transformational leadership on salesperson job performance and highlights the mediating roles of self-efficacy and creativity.</p> <p> </p> <p><strong>Research Implications:</strong> This research contributes to leadership and organizationnal behavior literature in Vietnamese SMEs, offering practical insights for enhancing sales force productivity.</p> <p> </p> <p><strong>Practical & Social Implications:</strong> This study emphasizes the significance of transformational leadership in enhancing salesperson self-efficacy and creativity. It informs the development of targeted interventions and training programs, resulting in improved sales performance and overall organizational success. Additionally, the findings have broader applicability to effective leadership strategies across diverse cultural and business contexts.</p>2024-03-22T00:00:00+00:00Copyright (c) 2024 Khanh-Van Ha, Anh–Tu Nguyen, Thị-Trang Nhung Nguyễnhttps://openaccessojs.com/JBReview/article/view/4535STRATEGIC MARKETING MANAGEMENT ANALYSIS IN THE COMMERCIAL FISHING SECTOR IN THE CITY OF BOGOTÁ- COLÔMBIA2024-03-22T12:33:48+00:00Paola Andrea Garzón Romero[email protected]Margarita Rosa de la Cruz Pimiento[email protected]Claudia Patricia Gómez-Espinosa[email protected]William Eduardo Mosquera-Laverde[email protected]<p><strong>Objective:</strong> The objective of the study was to develop the analysis of strategic marketing management in the commercial fishing sector in the Paloquemao plaza in Bogotá, in order to increase productivity, based on sustainability models.</p> <p><strong>Theoretical Framework: </strong>In this topic, the sustainability model for SMEs describes how to improve the relationship of a company's human capital and how, based on these, the environmental components are integrated into the processes and therefore the economic component is adjusted by generating a better organizational climate. which permeates the marketing management of companies and improves their visibility as should happen in the commercial fishing sector of the city of Bogota.</p> <p><strong>Method:</strong> An exploratory and comparative study was used, the analysis included a parallel between the theoretical analyzes with the fishing sector of Lima Peru, the sustainability model and marketing models and based on marketing study categories, interviews were conducted with managers of commercial companies. fisheries to then develop a correlation analysis of the categories between the years 2020 and 2023.</p> <p><strong>Results and Discussion: </strong>It was found that informality versus the established company that some distributors only have a warehouse as a warehouse while others have a complete infrastructure; others have a good diversification of products for their clients and finally, marketing is short-term and with little strategic management.</p> <p><strong>Research Implications: </strong>The research shows that there is little access to training on administrative issues, financial management and safety issues for the conservation of the product; little investment in technology and that the lack of marketing in the sector does not make known the benefits and qualities that the product has in its consumption.</p> <p><strong>Originality/Value:</strong> This study contributes to a literature in which it shows in an exploratory way how marketing management is developed in an economic sector of the country and how it impacts its sustainability, as well as showing a possible market strategy to enhance it.</p>2024-03-21T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4182OPTIMIZING PROJECT TIMELINES: THE IMPACT OF E-PROCUREMENT IN ACCELERATING PUBLIC SECTOR PROJECTS IN NIGERIA2023-12-24T20:38:51+00:00Hauwa Aliyu Oniyangi[email protected]Umar Abbas Ibrahim[email protected]<p><strong>Purpose: </strong>E-procurement is recognized globally as a tool for enhancing efficiency and transparency, with major intergovernmental bodies advocating its adoption. This study investigates the impact of electronic procurement (e-procurement) on project completion times in the Nigerian public sector. The research focuses on e-tendering, e-invoicing, and e-sourcing, hypothesizing their effects on project completion times.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The study employs a conceptual framework highlighting the interplay between e-procurement practices and government policies. Theoretical frameworks, including Innovation Diffusion Theory and Technology Acceptance Theory guided the study.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The study adopted a descriptive survey research design to collect primary data from 361 procurement staff from four agencies in Abuja using a structured questionnaire. Data collected were analysed using descriptive statistics and multiple regression analysis.</p> <p> </p> <p><strong>Findings:</strong> The results indicate a positive relationship between e-procurement practices and project completion times, with e-invoicing having the most significant impact. However, the introduction of government e-procurement policies as a variable diminishes the individual effects of e-tendering, e-invoicing, and e-sourcing.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> The study established a positive relationship between electronic procurement practices and project completion times, with higher implementation levels resulting in shorter project durations. However, organizations should evaluate their impact, balance oversight and efficiency.</p> <p> </p> <p><strong>Originality/Value:</strong> By focusing specifically on the Nigerian public sector, testing clearly defined e-procurement elements, collecting robust primary data, and generating new context-specific evidence, this study makes an original, timely and valuable contribution to knowledge on the impact of e-procurement adoption.</p>2024-03-22T00:00:00+00:00Copyright (c) 2024 Hauwa Aliyu Oniyangi, Umar Abbas Ibrahimhttps://openaccessojs.com/JBReview/article/view/4431FINANCIAL PLANNING AND DECISION MAKING AS PREDICTORS OF FINANCIAL PERFORMANCE IN MSMES2024-02-29T18:29:39+00:00Erika Dolores Ruiz[email protected]Julio Fernando Salazar Gómez[email protected]María de Jesús Valdivia Rivera[email protected]<p><strong>Purpose:</strong> the present study demonstrates that the combination of financial planning and decision making jointly contribute as predictors of efficient financial performance, permeating into MSMEs’ market sustainability.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Micro, small and medium enterprises (MSMEs) currently have a relevant role in gross domestic product and direct job creation in Latin American countries. The literature shows that financial planning is a highly valuable tool for large businesses, facilitating decision making and creating positive impacts on financial performance. However, these studies are centered on businesses classified as large, excluding MSMEs. Recent studies have approached financial planning, decision making, and financial performance in MSMEs on an individualized basis.</p> <p> </p> <p><strong>Methodology:</strong> The study carried out was quantitative, non-experimental, correlation, cross-sectional, and explanatory. A total of 308 MSMEs participated, obtained from the National Geography and Statistics Institute (INEGI, 2019), of which 34.41% were industrial, 32.14% commercial, and 33.41% from the service sector. Normal distribution tests were done (Kolmogorov-Smirnov tests), along with symmetry and kurtosis.</p> <p> </p> <p><strong>Findings:</strong> The findings suggest that MSMEs which have been around for seven years or more have financial planning knowledge favoring their decision-making and generating efficient financial performance, making time a determining factor.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> Our findings have significant implications for generating proper planning based on solid tools, with the effect of assertive decision making which favors financial performance.</p> <p> </p> <p><strong>Originality/Value:</strong> The most important contribution from this study to MSMEs is to show that financial planning is not only for large organizations, but can apply to them as well.</p>2024-03-22T00:00:00+00:00Copyright (c) 2024 Erika Dolores Ruiz, Julio Fernando Salazar Gómez, María de Jesús Valdivia Riverahttps://openaccessojs.com/JBReview/article/view/4461THE DOMINANT FACTOR OF THE GENDER MANAGEMENT IN THE QUR'AN PERSPECTIVE AT THE INTELLECTUAL AND PROFESSIONALISM MATURITY CAMPUS2024-03-07T10:28:43+00:00Muhammad Fahim Tharaba[email protected]Bambang Sugiyono Agus Purwono[email protected]Nur Baladina[email protected]Mulyadi[email protected]Aji Wahyudin[email protected]<p><strong>Purpose:</strong> Many people are confused and do not know about setting human roles, especially: what about gender status? Exploring Gender Leadership from a Quranic Perspective on Intellectual and Professional Maturity / Ulu Al-Albab University Campus. The purpose of this article is to describe gender terms and the management of equality in the Qur'an.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The management of gender equality in the Qur'an or the perspective of efforts in the Ulu Al-Albab campus is interpreted and applied and implemented in all forms of that professionalism, which is reflected in the creation of intellectual professional and intellectual scholars as professional scholars. boys and girls alike. In all matters and fields, a life of depth of spirituality, breadth of knowledge, magnanimity, morality and maturity is presented with professionalism and coherence, enthusiastically enjoying and implementing the development of results.</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> The research method used a quantitative approachor naturalist in field education, and bibliography study type.</p> <p> </p> <p><strong>Findings:</strong> Research results indicate that the Qur'an signals with the terms "men" and "women", which are properly masculine and feminine, with additional knowledge not based on gender, with the terms "oldest" and "newest" when necessary, which is closely related to the type of gender or not (role), which prioritizes professionalism.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> Gender management from the perspective of the Qur'an, interpreted and implemented in the Ulu Al-Albab campus and applied in all forms of professionalism reflected in the creation of intellectual professional and intellectual scholars as professional scholars equally among boys and girls. All things and aspects of life bring deeper spirituality, broad knowledge, high morals and maturity, professionalism and enthusiastic togetherness to develop and make results.</p> <p> </p> <p><strong>Originality/Value:</strong> This study is unique because it focuses on UIN Maulana Malik Ibrahim Malang, the only Islamic university in Indonesia based on the general concept of Ulu al-Albab (intellectual and professional maturity).</p>2024-03-22T00:00:00+00:00Copyright (c) 2024 Muhammad Fahim Tharaba, Bambang Sugiyono Agus Purwono, Nur Baladina, Mulyadi, Aji Wahyudinhttps://openaccessojs.com/JBReview/article/view/4465STAKEHOLDER PERSPECTIVES ON THE MANAGEMENT AND IMPLEMENTATION OF CAMPUS AUTONOMY IN TRIBHUVAN UNIVERSITY NEPAL: A QUALITATIVE ANALYSIS2024-03-08T14:46:47+00:00Rajendra Kunwar[email protected]Amrit Kumar Shrestha[email protected]Devaraj Acharya[email protected]Rajendra Kumar Pokhrel[email protected]<p><strong>Purpose:</strong> This study investigates stakeholder perspectives on the implementation of campus autonomy at Tribhuvan University. It aims to explore how stakeholders perceive campus autonomy, identify opportunities and challenges associated with it, and examine its benefits and drawbacks. </p> <p> </p> <p><strong>Methodology:</strong> The study is based on a qualitative research method utilizing thematic analysis. It focuses on four main themes: structural challenges, institutional sustainability, governance and accountability, and collaboration and coordination. Data were collected through in-depth interviews and focus group discussions, and thematic analysis was employed to extract valuable insights from stakeholders.</p> <p> </p> <p><strong>Results and Discussion:</strong> The findings reveal the complexities involved in autonomy implementation. It highlights the significance of strategic planning, capacity development, addressing disparities, upholding academic freedom, maintaining coordination, and striking a balance between autonomy and accountability to foster innovation and enhance educational outcomes.</p> <p> </p> <p><strong>Conclusion:</strong> Implementing campus autonomy in Nepal's higher education system requires careful planning, capacity-building, good governance and accountability, and fostering collaboration and coordination to address challenges and stimulate innovation.</p> <p> </p> <p><strong>Implication:</strong> The research provides valuable insights to stakeholders for improved decision-making, academic quality, governance, innovation, stakeholder engagement, and policy recommendations in developing a high-quality higher education system.</p> <p> </p> <p><strong>Originality/Value:</strong> The research's originality lies in aligning its implementation with stakeholders' expectations for quality development in higher education through campus autonomy. Stakeholder insights and opinions offer valuable understanding of campus autonomy, including its benefits, challenges, and potential implications. These insights inform decision-makers and policymakers, aiding their efforts to enhance campus autonomy and improve educational systems.</p>2024-03-22T00:00:00+00:00Copyright (c) 2024 Rajendra Kunwar, Amrit Kumar Shrestha, Devaraj Acharya, Rajendra Kumar Pokhrelhttps://openaccessojs.com/JBReview/article/view/4319THE EFFECT OF SOCIAL CUSTOMER RELATIONSHIPS MANAGEMENT ON CUSTOMER LOYALTY IN INDONESIA'S E-COMMERCE2024-02-01T03:50:24+00:00Kevin Adriel[email protected]Muhammad Briandityo Sudarman[email protected]Baron Smith[email protected]Faranita Mustikasari[email protected]<p><strong>Purpose:</strong> The aim of this study is to determine whether social customer relationship management through social media marketing improves customer engagement and if it can support customer loyalty and retention.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Customer loyalty and retention are influenced by factors such as customer engagement and satisfaction through social customer relationship management. However, it is known that each generation such as generation X, Y and Z has different behavioral traits and views on the digital era on how they affect the current business industry. Therefore, the researchers decided to conduct further research on customer engagement influences customer satisfaction, customer loyalty and retention, and whether generational cohorts operate as a moderating element between SCRM to CL (Customer Loyalty) and CR (Customer Retention).</p> <p> </p> <p><strong>Methodology:</strong> The method used in this study is the survey and sampling methods used in this study with a purposive sampling technique. Samples were collected as many as 207 participants were surveyed using Google Docs, who are strictly Gen X, Gen Y, and Gen Z, currently living in Jakarta, Bogor, Depok, Tangerang, Bekasi, and using e-commerce platforms.</p> <p> </p> <p><strong>Findings:</strong> Data analysis in this study used path analysis. The data processing method uses PLSSEM. The impact of social CRM on customer loyalty in Indonesia's e-commerce industry is that social CRM positively influences customer loyalty. The study found that social customer relationship management (CRM) is an effective way to increase customer satisfaction and encourage loyal online purchases. It significantly impacts customer satisfaction, leading to increased loyalty and profitability.</p> <p> </p> <p><strong>Research, Practical & Social Implication:</strong> The research on the impact of social CRM on customer loyalty in Indonesia's e-commerce industry provides valuable insights and practical implications for businesses looking to enhance customer loyalty and succeed in the e-commerce market.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 Kevin Adriel, Muhammad Briandityo Sudarman, Baron Smith, Faranita Mustikasarihttps://openaccessojs.com/JBReview/article/view/4546THE IMPORTANCE OF USER-GENERATED CONTENT IN TOURISM EVENTS FOR CREATING ENGAGEMENT2024-03-26T14:02:47+00:00María-José Gómez-Aguilella[email protected]<p><strong>Objective:</strong> The objective of this study is to investigate engagement with the aim of knowing the impact that user-generated content has on it.</p> <p> </p> <p><strong>Theoretical Framework:</strong> Laroche et al. (2012) revealed that social networking communities promote shared awareness, society's obligation, rites and traditions, trust, and customer loyalty. A year later, Brodie et al. (2013) specified the reach of consumers in online participation suggesting that consumers with a good level of engagement present greater loyalty.</p> <p> </p> <p><strong>Method:</strong> The methodology adopted for this research comprises Extensive field work was carried out by administering a questionnaire to tourists who visited the events during the holiday week. Data collection was carried out through questionnaires and social network studies.</p> <p> </p> <p><strong>Results and Discussion:</strong> The results obtained revealed the strong relationship between variables, especially between engagement and user generated contents.</p> <p> </p> <p><strong>Research Implications:</strong> The results may be applied and influence practices in the field of tourism and also in other fields.</p> <p> </p> <p><strong>Originality/Value:</strong> The study makes a specific contribution to literature, because the proposed model is innovative especially with the introduction of engagement as a mediator variable, as well as to use and compare two methodologies, questionnaires and Twitter, for the same tourism event.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4469FOSTERING LOYALTY AMONG YOUNG CONSUMERS: STRATEGIC APPROACHES FOR BANK SUSTAINABILITY2024-03-09T02:04:02+00:00Juhaida Abu Bakar[email protected]Azira Abdul Adzis[email protected]<p><strong>Objective:</strong> This study examines the influence of service quality, satisfaction, bank image, and trust on bank loyalty among youngsters in Malaysia, represented by university students.</p> <p> </p> <p><strong>Theoretical Framework:</strong> This study integrates cognitive and behavioral approaches from the Learning Theory to model customer loyalty. Cognitive processes involve assessing service quality for future decisions, while behavioral aspects focus on observable actions. Both perspectives are essential for understanding and predicting consumer behaviors in the context of loyalty.</p> <p> </p> <p><strong>Method:</strong> Using a sample of 290 university students, data was collected through a self-administered survey and analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM).</p> <p> </p> <p><strong>Results and Discussion:</strong> The results reveal that only bank image and trust significantly affect loyalty, while satisfaction, bank image, and trust are influenced by service quality but not on students’ loyalty. Interestingly, bank image also influences satisfaction. These findings suggest that banks should prioritize building a positive image and trust among customers to enhance loyalty, rather than solely focusing on service quality and satisfaction.</p> <p> </p> <p><strong>Research Implications:</strong> The study offers practical implications for Malaysian banks, highlighting the importance of loyalty for long-term sustainability and targeting undergraduate students as future assets. It contributes to the literature by exploring these relationships specifically among undergraduate students in Malaysia, offering insights for banks to consolidate their market share and tailor products and services for young consumers</p> <p> </p> <p><strong>Originality/Value:</strong> This pioneering study examines how service quality, satisfaction, image, trust, and loyalty interrelate among Malaysian undergraduate students, offering insights for banks targeting young consumers</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 Juhaida Abu Bakar, Azira Abdul Adzishttps://openaccessojs.com/JBReview/article/view/4485RESEARCH ON FACTORS AFFECTING ONLINE SHOPPING INTENTION OF CUSTOMERS: THE EVIDENCE IN VIETNAM2024-03-13T13:58:44+00:00Thuy Hang Vu Thi[email protected]Thuy Nguyen Thi[email protected]<p><strong>Objective:</strong> The research clarifies the relationships among the four key factors: brand reputation, trust, customer service quality, and online shopping intentions.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The research adopted the E-S-QUAL four dimensions to measure e-service quality, customer trust, and purchase intention in virtual environments. The research explores the role of seller reputation in the relationship between trust and online shopping by building a model with four variables, six hypotheses, and 21 observed variables.</p> <p> </p> <p><strong>Method:</strong> The snowball sampling technique was used. Quantitative research was used to evaluate and test the theoretical model with a sample size of N = 395 through the online survey. This study examined the scale through exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modeling (SEM).</p> <p> </p> <p><strong>Results and Discussion:</strong> The results show that the research scales achieve unidirectional reliability, convergent validity, and high discriminant validity. Brand reputation has a positive impact on customer service through trust. Trust has a positive impact on online shopping intention through customer service.</p> <p> </p> <p><strong>Research Implications:</strong> This study only examines the role of brand reputation in the relationship between trust, customer service quality, and online shopping intention. Other important factors that affect this relationship may not be mentioned in the research.</p> <p> </p> <p><strong>Originality/Value:</strong> The article recommends improving Vietnamese consumers' confidence and online shopping intention by offering solutions for consumers, electronic sellers, and related associations and organizations.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 Thuy Hang Vu Thi, Thuy Nguyen Thihttps://openaccessojs.com/JBReview/article/view/4474LEVEL OF FAILURES IN SERVICES AT FOUR-STAR HOTELS IN THE CITY OF CAMPOS DE JORDÃO/SP2024-03-10T21:04:28+00:00Hamilton Pozo[email protected]<p><strong>Purpouse:</strong> This research aims to investigate, using the Servqual model, the level of gaps in services offered by four-star hotels in a winter season city, characteristic of Switzerland, called Campos do Jordão/SP, Brazil.</p> <p> </p> <p><strong>Teorical Framework:</strong> Quality of service is crucial to the success of any service organization. As customers participate in the delivery and consumption of services, they closely interact with various aspects of organizations, critically evaluating the services they provide. Customers assess the quality of a service they receive by comparing it with the service they desire. Thus, quality of service plays a critical role in adding value to the overall service experience.</p> <p> </p> <p><strong>Metodology:</strong> This research uses qualitative and quantitative data. The data collection instrument was a Servqual questionnaire published by Parasuraman et al. (1988), which was applied to eight hotels (owners, managers, and customers). In this way, we verify significant dysfunctions and service results about the competitive factors that customers value.</p> <p> </p> <p><strong>Findings:</strong> This research sought to investigate the level of gaps in the services offered by hotels in the city of Campos do Jordão, the size of gaps related to competitive, strategic, and operational dysfunctions in the businesses surveyed, and to test a set of hypotheses. All of the hypotheses were confirmed. The research did not observe significant dysfunctions pointing to strong adherence among the agents, so much so that the medians of all the gaps were null. From the results, it can be concluded that the competitive gap is influenced equally by the operational and strategic gaps.</p> <p> </p> <p><strong>Research, Paratical and Social Implicantions:</strong> This research sought to investigate the level of gaps in the services offered by hotels in the city of Campos do Jordão, the size of gaps related to competitive, strategic, and operational dysfunctions in the businesses surveyed, and to test a set of hypotheses. All of the hypotheses were confirmed. The research did not observe significant dysfunctions pointing to strong adherence among the agents, so much so that the medians of all the gaps were null. From the results, it can be concluded that the competitive gap is influenced equally by the operational and strategic gaps.</p> <p> </p> <p><strong>Originality/Value:</strong> The results help stimulate new research on the quality of services and facilitate an analysis of the procedures used to meet the expectations of hospitality in hotels. Finally, this study has presented some initial considerations and guidelines for the elaboration of specific projects that allow quantifying the quality of services and developing actions that reduce or even eliminate competitive dysfunctions, as well as contributing to future studies regarding the proposition of new models for the evaluation of the quality of services.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 Hamilton Pozohttps://openaccessojs.com/JBReview/article/view/4547FACTORES RELACIONADOS A LA INNOVACIÓN QUE AFECTAN LA COMPETITIVIDAD EN LAS PYMES INDUSTRIALES DEL SECTOR QUÍMICO DE CARTAGENA, COLOMBIA2024-03-26T14:24:36+00:00Amalio Segundo Otero Tapia[email protected]Javier Enrique Adarraga Mejía[email protected]José Ever Castellanos Narciso[email protected]Rafael Muñoz Leudorafael.muñ[email protected]Julio César Sánchez Sánchez[email protected]Roy Antonio Castillo Giraldo[email protected]<p><strong>Objetivo:</strong> Investigar los diferentes factores relacionados a la innovación que influyen la competitividad en las (PYMES) medianas y pequeñas empresas industriales del sector químico en Cartagena, Colombia; para lograrlo, se realizó una descripción del estado de la gestión y la innovación organizacional.</p> <p> </p> <p><strong>Marco Teórico:</strong> Dini et al .(2014), sostienen que la innovación es esencial para el desarrollo de las (PYMES); mientras que Osorio et al. (2016) recalcan la importancia de la aplicación de las (TIC) tecnologías de la información y la comunicación para que las (PYMES) alcancen competitividad y rentabilidad.</p> <p> </p> <p><strong>Resultados: </strong>Basados en información proporcionada en la encuesta por escrito efectuada y examinada a este segmento industrial; en cuanto a la caracterización de oportunidad y problemas para la organización con evidencias totales 57%; componentes para la selección de ideas entre evidencias claras y totales suman un 58%; observación interna realizada para promover actividades de innovación el 43% de las empresas presentó escasa evidencia, lo que quiere decir que las empresas hacen muy poco para generar e incentivar procesos de innovación desde a dentro.</p> <p> </p> <p><strong>Investigación, Implicaciones Prácticas y Sociales:</strong> La innovación, es necesaria en cada área de las empresas, para el caso de las PYMES es más imperante, teniendo en cuenta que estas requieren de un proceso constante de crecimiento que las mantenga vigentes en el mercado.</p> <p> </p> <p><strong>Originalidad/Valor:</strong> Factores revelados en las pruebas empíricas indican que las (PYMES) más exitosas desde el punto de vista de competitividad son las que utilizan una planificación estratégica, tienen personal capacitado y experimentado.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 https://openaccessojs.com/JBReview/article/view/4499DIGITAL TRANSFORMATION POTENTIAL: THE ROLE OF ARTIFICIAL INTELLIGENCE IN BUSINESS2024-03-16T04:14:37+00:00David Oyekunle[email protected]David Boohene[email protected]<p><strong>Purpose:</strong> The integration of Artificial Intelligence (AI) into business operations has become a pivotal driver of innovation and efficiency. This research paper explores the multifaceted landscape of AI implementation in businesses, examining the benefits of AI implementation.</p> <p> </p> <p><strong>Theoretical Framework:</strong> The methodology adopted for this research comprises Semi-structured interviews with six key stakeholders’ executives, AI project managers, and digital transformation staff. Six additional globally businesses were chosen for case studies based on AI adoption maturity and digital transformation performance. Additionally, a qualitative content study of AI and digital transformation literature was conducted.</p> <p> </p> <p><strong>Results and Discussion:</strong> The study revealed that as businesses continue to integrate AI, a balanced approach considering workforce implications is crucial to realizing the full potential of AI. The study also found out that the adoption of Artificial Intelligence in business is a nuanced process shaped by a confluence of factors. Organizational leadership, culture, resource availability, perceived benefits, regulatory considerations, data security, technology evaluation, and workforce readiness all play intricate roles. Thus, a holistic understanding of these factors empowers organizations to navigate the complex space of AI adoption, unlocking its transformative potential.</p> <p> </p> <p><strong>Research Implications:</strong> The study's findings have many practical implications to businesses adoption of AI. AI, managers must promote innovation and adaptability. AI implementation requires human and technology capital. To reduce AI risks, legal and data security measures must be followed. To prepare employees for an AI-enabled workplace, organizations should adopt comprehensive training and development programs. Businesses may overcome AI implementation challenges and capitalize on its disruptive potential by addressing these five pragmatic elements.</p> <p> </p> <p><strong>Originality and Value:</strong> This study contributes to the literature by offering insights into the nuanced landscape of AI adoption in businesses, emphasizing the crucial role of workforce considerations. It provides a comprehensive understanding of the multifaceted factors shaping AI implementation. The relevance and value of this research are evidenced by the holistic approach and contributes valuable guidance for organizations navigating the complexities of AI adoption, fostering innovation and efficiency while prioritizing workforce integration.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 David Oyekunle, David Boohenehttps://openaccessojs.com/JBReview/article/view/4032INNOVATIVE TECHNOLOGICAL TOOLS FOR TEACHING SITUATED ENTREPRENEURSHIP: A CASE STUDY IN A HIGHER EDUCATION2023-11-10T13:51:09+00:00Maritza Arias Hernández[email protected]Jesús Enrique Beltrán Virgüez[email protected]<p><strong>Purpose:</strong> To present, through a case study, two technological tools for the playful-business teaching of entrepreneurship, one called the digital channel "cvivo.digital," and another of a curricular type called "Didactic Contents for Entrepreneurship."</p> <p> </p> <p><strong>Theoretical Framework:</strong> The Communication Revolution poses a challenge to one of the oldest and most persistent problems in the world, and technological tools represent determining factors in entrepreneurship processes (González et al., 2020).</p> <p> </p> <p><strong>Design/Methodology/Approach:</strong> As a methodological strategy, the phases of conceiving, designing, implementing, and operating (CDIO) were implemented. Although originally a teaching strategy in engineering, it is also applicable to research processes in other fields of knowledge. The stated stages were accompanied by documentary reviews, exercises of participant observation, and pilot testing, leading to the materialization of the technological tools.</p> <p> </p> <p><strong>Findings:</strong> The results highlighted the joint management and circulation of knowledge (students-teachers), functionality, usability, and portability of technological tools according to the real context of students and the current and growing challenges of entrepreneurship in Colombia.</p> <p> </p> <p><strong>Research, Practical & Social Implications:</strong> The article shows a path to promote and strengthen entrepreneurship in higher education by offering the pillars that can contribute to this important task for society.</p> <p> </p> <p><strong>Originality/Value:</strong> The results reflect an innovative way of addressing formative needs and promoting innovation, inviting reflection and experimentation with these forms of university work in various contexts.</p>2024-03-26T00:00:00+00:00Copyright (c) 2024 Maritza Arias Hernández, Jesús Enrique Beltrán Virgüez