Communication, Employee Job Productivity, Employee Job Satisfaction, Sustainable Development Goal, Work Environment


Purpose: The study examined the effect of employee job satisfaction on employee productivity, assessing the impact of communication as an indicator of job satisfaction in the Nigerian federal civil service. A part of efforts to achieve the eight Sustainable Development Goal of Decent Work and Economic Growth by 2030.


Theoretical Framework: Low performance and high turnover rates can result from job dissatisfaction which has been peculiar case in the public and private sector, attempt to deal with it has not been yielding positive result in the civil service in Nigeria (Rinny et al., 2020; Sadiq et al. 2020). Therefore, there is need to empirically investigate the impact of communication on employee productivity in Nigerian federal civil service which lacks sufficient research.


Methodology: The study used a survey research design and purposive non-probability sampling where the data are collected through the distribution of 2,836 questionnaires to the staff of 10 Nigerian federal civil services. In order to gather data for the study, Demographic data were analyzed using basic descriptive statistical methods like mean, percentages, and standard deviations, while inferential statistics were analyzed using econometric methods like multiple and logistic regression, as well as Karl Pearson's Product Moment Correlation Coefficients.


Findings: Finding of the study showed that employee productivity is strongly and favorably affected by (communication) as proxy for job satisfaction. Nonetheless, in the Nigerian Federal Civil Service, the interaction of work environment moderating between communication had no impact on employee productivity.


Research, Practical & Social Implication: The study recommends that organizations should establish transparent and accessible communication channels that involves implementing regular feedback mechanisms to ensure that employees feel heard and valued


Originality/Value: It is quite unusual with previous study using communication as proxy for job satisfaction as an independent variable, Also, none of the previous used work environment as mediating variable in the interplay between communication and employee productivity in civil service in Federal Capital Territory Abuja Nigeria.


Download data is not yet available.


Aini, A. Q., Febriyantoro, M. T., Zulkifli, Z., Suleman, D., Saputra, F., & Suyoto, T. (2022). the effect of training and compensation for employee performance with employee job satisfaction as intervening variables on MSME in South Tangerang. Journal of Industrial Engineering & Management Research, 3(6), 231-240.

Alfarizi, M. (2023). The Influence of Communication and Work Discipline on Job Satisfaction and Employee Performance (Study At PT. Omega Mas Pasrepan Pasuruan). MAR-Ekonomi: Jurnal Manajemen, Akuntansi Dan Rumpun Ilmu Ekonomi, 2(1), 71-76.

Badrianto, Y., & Ekhsan, M. (2020). Effect of work environment and job satisfaction on employee performance in pt. Nesinak industries. Journal of Business, Management, & Accounting, 2(1).

DeNisi A. S. & Griffins R. W. (2018). Human Resources Management. Houghton Miffling Company. Boston New York.

Dyananta, I. G. G. N. B., & Supartha, W. G. (2022). Role of Job Satisfaction in Mediation of Organizational Communication on Hotel Employee Performance. European Journal of Business and Management Research, 7(3), 147-150. DOI: 10.24018/ejbmr.2022.7.3.1433

Eka, F., & Anik, H. (2020). The effect of organizational communication and job satisfaction on employee engagement and employee performance at PT. Abyor International. Dinasti International Journal of Education Management and Social Science, 1(4), 479-489.

Geisler, M., Berthelsen, H., & Muhonen, T. (2019). Retaining social workers: The role of quality of work and psychosocial safety climate for work engagement, job satisfaction, and organizational commitment. Human Service Organizations: Management, Leadership & Governance, 43(1), 1-15.

Hadrian, M. S., Naningsih, N., & Arfan, H. H. (2023). The Influence of Participatory Leadership Style on Employee Performance through Organizational Commitment, Internal Communication and Job Satisfaction in Gowa District Environmental Service. Proceeding of research and civil society Desemination, 1(1), 25-38.

Havens, D. S., Gittell, J. H., & Vasey, J. (2018). Impact of relational coordination on nurse job satisfaction, work engagement and burnout: Achieving the quadruple aim. JONA: The Journal of Nursing Administration, 48(3), 132-140.

Jadhav, K. R., Shenoy, S. V., Gulati, K., Chaudhary, V., Patel, A. A., & Chakrabarty, A. (2021). An Investigation on the Relationship between Employee Job Satisfaction and Organizational Performance with Particular reference to the Manufacturing Industry. Turkish Online Journal of Qualitative Inquiry, 12(9).

Kuzey, C. (2018). Impact of health care employees’ job satisfaction on organizational performance support vector machine approach. Journal of Economics and Financial Analysis, 2(1), 45-68.

Lestari, Y. W., Broto, B. E., & Prayoga, Y. (2023). The Effect of Motivation, Communication and Job Satisfaction on Employee Performance. International Journal of Science, Technology & Management, 3(2), 530-536

Lestari, S. D., Syabarudin, D. A., Zurnali, C., & Murad, D. F. (2018). The Influence of Work Environment, Competence and Compensation on Employee Performance through Intervening Variable Job Satisfaction at Bank BJB Tangerang Branch. International Journal of Academic Research in Business and Social Sciences, 8(11), 1572-1580.

Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64-75.

Milana, E. (2018). Impact of job satisfaction on public service quality: Evidence from Syria. Serbian Journal of Management, 13(2), 233-250.

Moges, A., & Amentie, C. (2022). Effect of Organizational Justice on Organizational Performance with Mediating Variables of Job Satisfaction and Organizational Commitment-Systematic Article Review Study. Applied Journal of Economics, Management and Social Sciences, 3(3), 1-9.

Noercahyo, U. S., Maarif, M. S., & Sumertajaya, I. M. (2021). The role of employee engagement on job satisfaction and its effect on organizational performance. Jurnal Aplikasi Manajemen, 19(2), 296-309.

Oravee, A. (2019). Job satisfaction and employee performance in Nasarawa State Water Board, Lafia, Nigeria. Cimexus, 13(2), 59-70.

Purwadi; Darma, Dio Caisar; Febrianti, Widya; Mirwansyah, Dedy. (2020). Exploration of leadership, organizational culture, job satisfaction, and employee performance. Technium Soc. Sci. J., 6, 116.

Shahzad, I. A., Farrukh, M., Kanwal, N., & Sakib, A. (2019). Decision-making participation eulogizes probability of behavioral output; job satisfaction, and employee performance (evidence from professionals having low and high levels of perceived organizational support). World Journal of Entrepreneurship, Management and Sustainable Development. https://doi.org/10.1108/ WJEMSD-01-2018-0006

Sidabutar, E., Syah, T. Y. R., & Anindita, R. (2020). The impact of compensation, motivation, and job satisfaction on employee performance. Journal of Multidisciplinary Academic, 4(1), 1-5.

Tambunan, S. K. S., Absah, Y., & Siahaan, E. (2023). The Influence of Effective Communication and the Utilization of Information Technology on Employee Performance with Job Satisfaction as a Mediation Variable in Medan Mayor Office. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 3(3), 808-819.




How to Cite

Rabiu, M. M., Adewale, B. A., Lamino, A. H., Olalekan, A. J., & Oluseun, O. O. (2024). EMPLOYEE JOB SATISFACTION AND EMPLOYEE PRODUCTIVITY IN NIGERIA’S FEDERAL CIVIL SERVICE: AN EMPIRICAL EXAMINATION OF COMMUNICATION AS METRIC FOR JOB SATISFACTION. International Journal of Professional Business Review, 9(3), e04328. https://doi.org/10.26668/businessreview/2024.v9i3.4328