Conceptual Framework for Project Management for E-Governance Service Development




Project management, E-Governance, Project Management Methodologies, Agile, Waterfall, Project management tools


Purpose: e-Governance service delivery requires efficient IT systems complying with standards, procedures and policies. These IT systems are to be developed, considering the functional and non-functional aspects of systems development, at the same time being agile to changing requirements, in order to give a better experience to citizen. Hence there is a need for a project management framework focusing on process compliance at the same time flexible to meet the new demands of the stakeholders in the e-Governance sector.


Theoretical Framework: This paper proposes a conceptual framework for e-Governance service development. There is a need to understand the significance of project management in e-governance service development. This conceptual framework identifies three main factors Project Management attribute, Critical Success Factors and Project Management tools under the Project Management factor and the nature of the e-Governance domain, e-Governance service delivery and e-Governance project under the e-Governance factor.


Design/methodology/approach: The conceptual framework has been proposed after identifying the components that are significant in adoption of Project Management in e-Governance service development based on literature studies in this field of Project Management regarding factors that are critical to project success.


Findings: The three factors Project Management attribute, Critical Success Factors and Project Management tools identified can be considered to have an influence on e-Governance sector, the service delivery and project success. This needs to be further analyzed through quantitative and qualitative research methods.


Research, Practical and Social Implications: The model attempts to build a relationship between these factors, which will help practitioners in e-Governance development understand the attributes they need to be aware of, the critical success factors and tools for project management in the e-Governance sector.


Originality/value: This article is a contribution to the Project Management and e-Governance domain to propose a conceptual framework which is adoptable for practitioners and academicians.


Download data is not yet available.


Agarwal, R., & Mehrotra, A. (2017). E-Government Services in an Emerging Economy: A Citizen’s Perspective. Amity Journal of Corporate Governance, 2(1), 49-62.

Association, I. R. (2016). Project Management: Concepts, Methodologies, Tools and Applications: Concepts, Methodologies, Tools and Applications (Vol. 3). IGI Global.

Bwalya, K. J. (2014). Technology Development and Platform Enhancements for Successful Global e-Government Design. IGI Global.

Chabbra, S., & Kumar, M. (2009). Integrating E-business Models for Government Solutions Citizen-centric Service Oriented Methodologies and Processes. New York: Information Science Reference.

Chandrachoodan, G., Palappan, R., & Radhika, R. (2021). Impact of Project Management in Delivery of eGovernance Services. Review of International Geographical Education Online, 10(11), 1204-1218.

Chandrachooodan, G., Radhika, R., & Palappan, R. R. (2021). Adoption of Project Management Methodology and Challenges Faced: A Comparative Analysis between Government IT Sector and IT Organisations in the Corporate Sector in Kerala. Webology, 18(Special Issue), 939-961.

DARPG. (2021). National eGovernance Service Delivery Assessment. Department of Administrative Reforms & Public Grievances.

Department of Economic and Social Affairs, U. (2020). COVID-19 pushes more government activities online despite persisting digital divide. United Nations. New York.

European Commission. (2021). e-Government Benchmark 2021. European Commission Directorate-General for Communication Networks. Brussels: European Commission.

Forum, W. E. (2020). Challenges and Opportunities in the Post-COVID-19 World. Insight Report, Geneva.

Institute, P. M. (2017). A Guide to the Project Management Body of Knowledge (Sixth ed.). Pennsylvania: Project Management Institute, Inc.

Joshi, P. R., & Islam, S. (2018). E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries. Information and Communications Technologies for Sustainbility, 10(6), 1-28.

Kettani, D., & Moulin, B. (2015). E-Government for Good Governance in Developing Countries:Empirical Evidence from the EFez Project. Ottawa, Canada: Anthem Press.

Kumar, P., Kumar, D., & Kumar, N. (2013). Improved Service Delivery and Cost Effective Framework for e-Governance in India. International Journal of Computer Applications, 74(3), 20-23.

Kumar, T. V. (2015). E-Governance for Smart Cities. Singapore: Springer.

Looks, H., Fangmann, J., Thomaschewski, J., & Schön , E.-M. (2021). Towards a Process Model for Agile Transformation in E-government Projects. Journal of Information Systems Engineering and Management, 6(1), 1-7.

Mahmood, Z. (2013). Developing E-government Projects:Frameworks and Methodologies. IGI Global.

Malik, P., Dhillon, P., & Verma, P. (2014). Challenges and Future Prospects for e-Governance in India. International Journal of Science, Engineering and Technology Research (IJSETR), 3(7).

Manoharan, A., & Holzer, M. (2012). Active Citizen Participation in E-government A Global Perspective. Hershey, USA: Information Science Reference.

Milakovich, M. E. (2021). Digital Governance :Applying Advanced Technologies to Improve Public Service (Second ed.). Oxon: Taylor & Francis.

NISG, P. (2011). Project Management in e-Governance : Issues & Challenges in navigating to the “New Normal”. Grand Thorton Advisory Private Limited.

Prabhu, C. (2012). e-Governance : Concepts and Case Studies (Second ed.). New Delhi: PHI Learning.

Reddick, C. G. (April, 2010). Citizens and E-Government: Evaluating Policy and Management. Information Science Reference.

Sahoo, B., Pattnaik, P. K., Behera, R. N., & Samanta, S. R. (2021). Strategies for E-Service, E-Governance, and Cybersecurity -Challenges and Solutions for Efficiency and Sustainability (First ed.). Apple Academic Press.

Shareef, M. A., Archer, N., & Dutta, S. (2012). E-government Service Maturity and Development:Cultural, Organizational and Technological Perspectives. Information Science Reference.

Simonofski, A., Ayed, H., Vanderose, B., & Snoeck, M. (2018). From Traditional to Agile E-Government:Service Development: Starting from Practitioners’ Challenges. Twenty-fourth Americas Conference on Information Systems, (pp. 1-11). New Orleans.

Singh, M., & Sahu, G. P. (2018, January). Study of e-governance implementation: a literature. International Journal of Electronic Governance, 10.

Singh, R., & Lano, D. (2014). Literature Survey of previous research work in Models and Methodologies in Project Management. International Journal of Advanced Computer Science and Applications, 5(9), 107-122.

Sorin Burlacu, S. R. (2021). E-government in the Era of Globalization andthe Health Crisis caused by the Covid-19 Pandemic, between Standards and Innovation. SHS Web of Conferences 92 Globalization and its Socio-Economic Consequences 2020, (pp. 1-8).

Gnangnon, S. K. (2021). Wages in the Manufacturing Sector and Remittances Outflows from High-Income Countries. Remittances Review, 6(2), 115-132.




How to Cite

Chandrachooodan, G., Rajendran, R., & Rajendran, R. P. (2022). Conceptual Framework for Project Management for E-Governance Service Development. International Journal of Professional Business Review, 7(4), e0754.