Promote Employee Experience for Higher Employee Performance

Abstract

Purpose:  This research aims to study the impact of three drivers of employee experience (cultural environment, technological environment, and physical environment) toward employee performance.

Theoretical framework: This study will focus on association between various drivers of the employee experience which support in enhancing employee performance at the workplace.  This study integrates ACE technology, COOL physical spaces, and CELEBRATED culture as the three categories of employee experience that was constructed by Morgan (2017), while the three aspects of employee performance (task, adaptive, and contextual performance) are based on Pradhan & Jena (2017).

Design/methodology/approach:  This study was designed by using quantitative approach.  The study sample size is 201. The sampling method is using simple random sampling. The collected data was used to examine the model by using the Structural Equation Modeling-Partial Least Squares (SEM-PLS).

Findings:  The empirical findings have demonstrated that the proposed research framework shows that there is positive significant effect of cultural environment on employee performance. The finding also shows that there is no effect of physical environment and technological environment on employee performance.

Research, Practical & Social implications:  This study is beneficial for the leaders to focus on the important drivers of employee experience that impact on employee performance. In short term, this organization needs to focus on cultural environment instead of physical environment and technological environment in order to increase the employee experience. In long term, this organization need to analyze whether employee expectation about physical and technological environment already meet their expectation.

Originality/value: It is not all employee experience drivers (cultural environment, technological environment, and physical environment) has impact toward employee performance.