The The Impact of the Human Resources Empowerment Strategy on Achieving Strategic Objectives in Commercial Banks in Jordan




Human Resources, Empowerment Strategy, Strategic Objectives, Commercial Banks in Jordan


Purpose: The aim of this study is to examine the impact of the strategy of empowering human resources in achieving strategic goals in commercial banks in Jordan.


Theoretical Framework: The banks in Jordan are characterized by their diversity, there are three categories of commercial banks: the public sector, the private sector, and foreign makes it in constant competition, which requires empowering their human resources to achieve the strategic goals they seek.


Design/Methodology/Approach: The study collected (356) answers from employees of nine commercial banks in Jordan and conducted an regression analysis to conclude that empowering human resources has a role in achieving strategic goals, and percentages by adopting the weighted average calculation for the level of application of each. The studied variables.


Findings: The study reached there is an effect of the strategy of empowering human resources represented by participation in decision-making, freedom of responsibility, training and education in achieving strategic goals in the Jordanian trade banks, while there was no effect of the supporting culture strategy in achieving strategic goals in Jordanian commercial banks from the point of view of its employees. And The level of application of the strategy of empowering human resources with its dimensions of training, education, supportive culture, participation in decision-making, and freedom of responsibility is medium, and the level of application of strategic goals of innovation, productivity, and social responsibility is medium.


Research, Practical & Social Implications: The study determines how the application of human resources empowerment strategies in commercial banks can contribute to achieving strategic goals, and the study also identifies the level of following the human resources empowerment strategy, and the Level of implementation of strategic objectives in commercial banks in Jordan.

Originality/value: The value of the study to clarify the importance of activating the strategy of empowering human resources as an important factor is necessary in developing strategic goals, especially in the era of knowledge economy


Download data is not yet available.


Afaneh, jihad Abdullah and Al-Dogan, Mohammed bin Abdurrahman (2020). Empowering employees as a management style and its impact on creative behavior: a field study on commercial banks in the eastern province of the kingdom of Saudi Arabia, Journal of Sharjah University for Humanities and Social Sciences, A18(1).222-267. https//:

Al-Attiyah, Magda (2003). The behavior of the individual and the group, first edition, Al Shorouk publishing house, Amman Jordan.

Al-Douri, Yasmin Khudair Abbas (2010). The role of empowering employees in organizational performance within the framework of the elements of Total Quality Management, unpublished master's thesis, Faculty of Economics, University of Baghdad, Iraq.

Al-ghalbi, Taher Mohsen Mansour; Idris, Wael Mohammed Sobhi (2007). Strategic Management: a contemporary methodological perspective, Wael publishing house, Amman: Jordan.

Al-Issawi Mohammed Hussein, al-Ardi Jalil Kazim, Al-Abadi Hashem Fawzi (2012). Sustainable strategic management introduction to the management of organizations in the third millennium, al-Warraq publishing and distribution, Edition 1, Jordan

Al-Mutairi, Saud (2007). The impact of delegation on the effectiveness of the performance of organizational staff in Saudi ministries, unpublished master's Thesis, University of Jordan, Amman, Jordan.

Al-Nufal, Badr Issa (2010).Human resources Empowerment Strategy and its impact on achieving strategic goals in commercial banks in the state of Kuwait, master thesis, Middle East University, Jordan

Al-Otaibi Saad bin Marzouk (2010). Transformational and enabling leadership and its role in achieving psychological empowerment of workers in the Arab business environment in light of contemporary challenges, Tikrit Journal of administrative and Economic Sciences Iraq, 5(25).90-117.

Al-Saadi is a supporter of Naama (2011). Contemporary intellectual developments in Organizational Behavior and Human Resources Management, Al-Waraq publishing and distribution, Edition 1, Jordan

Al-Wadi, Mahmoud Hussein (2012). administrative empowerment in the modern era, Dar Hamed, Jordan.

Al-Zahra, niaf Fatima (2015). The impact of empowering employees in achieving the strategic goals of commercial banks study a sample of Badr, BEA, CNEP banks in the state of Oum Bouake, a supplementary memorandum within the requirements of obtaining an academic master's degree in Management Sciences, Faculty of Economic Sciences, Commercial Sciences and Management Sciences University aou Bouake Algeria.

Al-Zayoud, Abdul Nasser Talab (2013). social responsibility of banks operating in Jordan (2010-2008), Derasat Journal of Administrative Sciences, 40 (1).75-87.

Andarous, Rami Jamal, and muayaa, Adel Salem (2008). trust and empowerment Management: An Introduction to enterprise development. Jordan: the world of modern books.

Anzi Amira Khudair Kazim (2014). The role of empowering employees in sustainable competitive advantage. a survey analytical study of the opinions of a sample of teachers in the private colleges in the province of Najaf Al-Ashraf, al-Qadisiya Journal of administrative and Economic Sciences. 16 (1).67-83.

Association of banks in Jordan (2021). Comparative performance of banks operating in Jordan during 2019 and 2020, studies preparation Department, brochure No. 1 vol.12, 2021: 34.

Dabla, Abdel Aali and Omari Wafa, 2016, The mechanism of administrative empowerment in modern organizational thought, Journal of human and Social Sciences, issue 18:53-68.

Harem Hussein (2009). Principles of modern management, theories, administrative processes and functions of the organization, Edition 2, Hamed publishing house, Amman

Hermawan, S., Sari, Y. A., Biduri, S., Rahayu, D., Rahayu, R. A. (2023) Corporate Social Responsibility, Firm Value, and Profitability: Evidence from Pharmaceutical Companies in Indonesia and Malaysia, International. Journal of Professional, Business Review,8(2).1-24. e0625.

kthiar, F. G., Al-Hindawy, Z. A. R. (2022) The Role of Organizational Creativity in Achieving Strategic Superiority Through Knowledge Sharing an Exploratory Study of the Opinions of a Sample of Managers in the kufa cement factory, International. Journal of Professional, Business Review.7(5).01-19.

Kamal, Yousefi (2018). The impact of administrative empowerment on stimulating creative behavior among employees of the economic institution-a case study of the bin Hammadi group in buareij Tower -, Journal of administrative and financial sciences, Al-Wadi University. Algeria, 02 (01).120-139.

Mbidin, Mohamed Theab and Tarawneh, Mohamed (2011). The impact of administrative empowerment on the creative behavior of employees in Jordanian commercial banks, studies in Administrative Sciences, 38(2)480-505.

Melhem, Yahya Selim (2006). Empowerment from the point of view of the heads of public universities in Jordan: an in-depth analytical study, an introduction study to the conference on innovation and administrative and economic transformation, Yarmouk University, Irbid, Jordan.

Al-Harasheh, Mohammed and al-Hiti, Salah al-Din (2006). The impact of management empowerment and organizational support on creative behavior as seen by employees in the Jordanian telecommunications company: a field study, Journal of management science studies, 33(2)240-266.

Atiyah, Hussein (2003). Empowering employees: an introduction to continuous improvement and development, Arab Organization for administrative development, Cairo.

Hagan, Abdul Rahman (2000). Handicaps of creativity in Saudi organizations, Journal of the Institute of higher management, Riyadh, 39(1).23-33.

Zidane, Mohamed Matar (2006). The impact of administrative empowerment in the application of the principles of Total Quality Management in Jordanian government financial institutions, unpublished master's thesis, Mutah University, Jordan.

Al-Abbadi. L.H, (2018). Impact of Human Resources Management Practices on Organizational Commitment of the Employees of Commercial Banks in Jordan, Global Journal of Management and Business Research: A Administration and Management, 18(4).1-21.

Alkhazali, Z., Bakar, R., & Halim, M. A, (2017). The Role of Knowledge Management and Entrepreneurial Orientation on Organizational Performance among Commercial Banks in Jordan. International Journal of Academic Research in Business and Social Sciences, 7(11), 928-936.


Babcock-Roberson, M. E., & Strickland, O. J, (2010). The relationship between charismatic leadership, work engagement, and organizational citizenship behaviors. The Journal of psychology, 144(3), 313-326.

Daft, Richard L., (2001). Organization Theory and Design”, South Western College Publishing Ohio.

Durrah, Omar; Naser Khdour; Samir Al-Abbadi (2014). The Impact of Psychological Empowerment on the Effectiveness of Job Performance: A Field Study on the Jordanian Private Banks" European Journal of Business and Management, 6(32),176-188.

Edwardes, J. Green, K. and Lyons, C,(2002). “Personal Empowerment efficacy and environmental characteristics”, Journal of Educational Administration, 40(1), MCB UP Limited. DOI: 10.1108/09578230210415652

Fernandez, S., & Moldogaziev, T,2013, Employee empowerment, employee attitudes, and performance: Testing a causal model. Public Administration Review, 73(3), 490-506.

García-Juan, B., Escrig-Tena, A. B., & Roca-Puig, V,(2019). The empowerment–organizational performance link in local governments. Personnel Review, 48(1), 118-140.

Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M,(2017). A primer on partial least squares structural equation modeling (PLS-SEM).

Hellriegel, Slocum & woodman, (200l). Organizational Behavior, 9ed, South – Western College Publishing.

Lashley C, (2000). Empowerment through Involvement: A Case Study of TGI Fridays Restaurants, Personnel Review,29(6),pp.791-815. DOI:10.1108/00483480010297211

Randeree, K., & Al Youha, H., (2009). Strategic management of performance: an examination of public sector organizations in the United Arab Emirates. International Journal of Knowledge, Culture and Change Management, 9(4), 123-134.

Sadq.Z.M, Ahmad.B. S& Jwmaa.S. J,(2019). The Role of Empowerment Strategies in Achieving Organizational Effectiveness (An Analytical Study of Managers' Views in a Sample of Private Banks in Erbil/ Iraq), International Journal of Social Sciences & Educational Studies,5(3).110.-127. DOI: 10.23918/ijsses.v5i3p110

Siegel, D., Vitaliano, F,(2007). An empirical analysis of the strategic use of corporate social responsibility. Journal of Economics & Management Strategy, 16(3): 773-792. https://doi/epdf/10.1111/j.1530-9134.2007.00157.x

Sun, R. C., & Hui, E. K, (2012). Cognitive competence as a positive youth development construct : A conceptual review. The Scientific World Journal .

Tahir, N; Yousafzai, k; and Jan, S ,(2014). The Impact of Training and Development on Employees Performance and Productivity a Case Study of United Bank Limited Peshawar City, KPK, Pakistan. International Journal of Academic Research in Business and Social Science, Vol. 4, No. 4, pp. 86. DOI:10.6007/IJARBSS/v4-i4/756

Thompson, R. & Strickland, A, (2004). Strategic Management: Concepts and Cases, 12th, Richard, D. Irwin, New York.

Uzunbacak.H.H. ,(2015). The Impact of Employment Empowerment on Innovation: A survey on ISPARTA and BURDUR ORGANIZED INDUSTRIAL ZONES, Uluslararası Sosyal Aratırmalar Dergisi the Journal of International Social Research,8(37).977-989.




How to Cite

Alwedyan, A., Soumadi, M. M., Aldiabat, M., Almarshad, M., Aityassine, F., & Obeidat, S. F. (2023). The The Impact of the Human Resources Empowerment Strategy on Achieving Strategic Objectives in Commercial Banks in Jordan. International Journal of Professional Business Review, 8(3), e0881.